Head, Operations at Guaranty Trust Holding Company Plc(GTCO)

Overall Responsibility

• The Head, Operations is responsible for the oversight of the contributions, enrollments and client services units.
• S/he will define and set the strategic goals for team’s procedures and facilitate the acceleration and enhancement of operational efficiencies.
• S/he will also organize and oversee the provision of essential services and operational support.

Job Description

• Act as the main advisor on all issues relating to operational functions by keeping abreast of the latest developments ensuring the company maintains its competitive position.
• Develop and implement strategies, policies, and procedures to ensure that core operational functions achieve their business objectives in line with regulations.
• Set goals and objectives that align with the operational strategies for increased efficiency and productivity
• Analyze current operational processes and performance, recommending solutions for improvement when necessary
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Ensure sustained relationships with relevant stakeholders towards the achievement of strategic objectives
• Oversee the timely rendition of regulatory returns
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.

Skills and Knowledge Required for the Job

• Bachelor’s Degree in Actuarial sciences, Accounting, Banking/Finance or other business-related fields
• Master’s Degree and or MBA will be an added advantage
• Minimum of 10 years of experience of which 8 years have been in financial services (preferably a PFA) and 4 years in senior management
• Strong proficiency in MS Office and general computer use.
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment.