Head of Security/Chief Security Officer at Precious Palm Royal Hotel

Duties and Responsibilities:

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Liaise with all department heads to ensure employees are adhering to established security procedures.
• Record and notify all risks, deviations from safety standards and any untoward incidents.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per emergencies
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire company surrounding.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Perform all tasks consistently in line with standards and adhere to all legal and statutory requirements.
• Monitor movement of guest within the premises
• Ensure search of all in-coming and out- going vehicles
• Conduct proper search on contractors
• Ensure vehicles are parked in an orderly manner
• Conduct proper search of staff coming-in and going-out at all times and ensure proper documentation of staff valuables
• Prevention of fire out break and fire -fighting.
• Ensure the safety of lives, hotel property and facilitation at all times.
• Maintain a register of all goods and equipment coming into and going out of the company.
• Participate in checking goods into the store and ensure they sign appropriate column.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Liaise with other security agents as need arises.
• Direct guest coming to make inquires to the appropriate authority.
• Any other duties that may be assigned by management from time to time

Job Requirements

• Proven work experience as Head of Security or Chief Security Officer
• Must be Ex-Military Personnel
• Must be fluent in English and Hausa
• High level of security consciousness and investigation intelligence.
• Must be agile and smart.

Personal Skills: Conscientious, flexible, versatile and determined. Capable of assertive and positive communication and performance.

Leadership Skills: Exemplary safety and managerial leadership skills. Clear understanding of behavioral and personnel issues.

Technical Skills: Appropriate standard of technical, legal and professional knowledge as defined by competences.

IT Skills: Practical familiarity with standard ‘Office’ software package. Operation and use of internet and electronic system.