Talentsquare is on a mission to make human resource the number one priority for every business in Africa and the wider community. We partner with stakeholders to understand how best to develop and place talents, improving how people launch out in their careers, build or learn to develop their skills.
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As the business continues to scale, it is seeking a Head of Retail and Sales Operations to lead and optimize its physical retail footprint and drive revenue growth across all sales touchpoints.
The ideal candidate brings deep retail expertise, commercial acumen, and proven leadership in the fashion or lifestyle sector. They will play a key role in aligning retail operations with the company’s broader business goals and customer expectations.
KEY RESPONSIBILITIES
Provide strategic leadership for all retail and sales operations nationwide, ensuring alignment with the company’s commercial goals and long-term growth plans.
Monitor evolving retail trends, shifts in consumer behavior, and advancements in technology to keep the business agile and ahead of the curve.
Assess the performance and viability of store locations, overseeing new openings, relocations, and closures with clear financial justification and brand alignment.
Drive operational excellence by improving store layouts, merchandising standards, and day-to-day processes that enhance efficiency, staff productivity, and customer experience.
Develop and implement sales growth strategies across all physical retail channels, including new formats, partnerships, and experiential initiatives.
Lead the execution of marketing promotions, loyalty programs, and community-focused activities that boost store traffic and strengthen customer engagement.
Build and lead a high-performing retail team, setting clear objectives, fostering professional development, and implementing structured performance and succession planning.
Embed a customer-first mindset across all retail functions, using insights and analytics to shape personalized, seamless shopping experiences.
Collaborate with supply chain and inventory teams to ensure accurate stock levels, timely replenishment, and an optimized product mix tailored to each store’s market.
Strengthen inventory controls and minimize losses by enforcing compliance, tightening operational discipline, and reducing risk of shrinkage across all outlets.
Requirements
Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field. Master’s degree is an advantage.
Minimum of 12 years' experience in retail operations or sales leadership, ideally within fashion or premium lifestyle brands.
Strong financial and commercial acumen with a track record of driving revenue and operational efficiency.
Proven experience managing multi-location teams and delivering results across diverse regions.
Solid understanding of consumer behavior and trends in the premium retail market, preferably in children’s apparel.
Proficiency in Microsoft Office Suite, ERP systems, and POS platforms.
Excellent leadership, communication, and stakeholder management skills.
A strategic mindset with a hands-on approach to execution and problem-solving.
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