Head of Project Management Office (PMO) at Unified Payment Services Limited

Job Objective

• The Head of Project Management Office (PMO) is responsible for leading the PMO function, ensuring the effective delivery of strategic and operational projects across the organization.
• This role provides strategic oversight, develops and implements standardized project management methodologies, and ensures alignment of projects with corporate objectives.
• The PMO Lead will oversee project managers/coordinators, drive portfolio governance, facilitate executive-level reporting, and act as a key liaison between project teams and leadership in a dynamic, fast-paced fintech environment.

Duties & Responsibilities

• Lead the PMO function, setting strategic direction and ensuring best-in-class project governance and delivery practices.
• Oversee the planning, execution, monitoring, and closure of enterprise-wide projects, ensuring alignment with business goals.
• Develop and maintain standardized project management frameworks, templates, tools, and methodologies across the organization.
• Provide leadership and coaching to project managers and coordinators, ensuring a high-performing, delivery-focused team.
• Establish and manage a robust project portfolio management process, including intake, prioritization, resource planning, and reporting.
• Monitor project and program performance across the portfolio, tracking milestones, risks, costs, benefits, and outcomes.
• Lead the preparation and presentation of executive dashboards, performance reports, and project updates to senior stakeholders and governance boards.
• Drive continuous improvement initiatives, including lessons learned, project audits, and process enhancements.
• Facilitate cross-functional collaboration and alignment across teams, ensuring projects deliver intended business value.
• Champion a culture of accountability, innovation, and results-driven execution within the project management discipline.
• In partnership with HR, responsible for attracting, hiring, motivating, engaging and retaining employees in their units/departments and directorates by institutionalizing a positive work culture, fostering career growth through training and advancement opportunities, encouraging open communication and feedback, recognizing contributions, and ensuring fair and inclusive practices.

Requirements
Education:

• Bachelor’s degree in Project Management, Business Administration, Engineering, Information Technology, or a related field.
• A Master’s degree or certification in project management or business-related field is an advantage.

Experience:

• Minimum of 10 years of experience in a project management, project coordination, preferably in a fintech or technology-driven environment.
• Basic understanding of fintech industry operations, products, and project delivery models is an added advantage.

Technical Skills:

• Advanced proficiency with project management and portfolio tools (e.g., Microsoft Project, Jira, Monday.com, Smartsheet, Asana).
• Deep knowledge of Agile, Waterfall, and hybrid project delivery methodologies.
• Strong command of performance measurement frameworks, KPIs, and dashboards.
• Understanding of change management, stakeholder engagement, and project budgeting.

Certifications:

• PMP (Project Management Professional), PRINCE2 Practitioner, or equivalent certification is required.
• Agile/Scrum certifications (e.g., Scrum Master, SAFe) are highly desirable.

Soft Skills:

• Strong organizational and time-management skills.
• Effective communication and interpersonal skills for stakeholder engagement.
• Analytical mindset with a problem-solving orientation.
• High attention to detail and accuracy.
• Ability to work collaboratively in a cross-functional team environment.