Junior Customer Success Manager at Okra Solar

• You’ll work closely with Senior Customer Success Managers and cross-functional teams to prepare project development materials, analyse data from live sites, and support experiments that improve energy usage, reliability, and revenue. This role is hands-on, analytical, and ideal for someone excited about learning how real energy projects are built, optimised, and scaled.
• If you’re excited about using technology to create tangible impact and want to help shape the future of energy access, you are curious, data-driven, and excited about running experiments that turn energy access into sustainable businesses, you could be the right person to join us.

Key Responsibilities

Project Development Support

• Support Senior Customer Success Managers in the project development process, including sizing project capex, evaluating cost, expected revenue generation and energy consumption. You’ll help design real projects that will be commercially viable for our customers to bring long term energy access to rural communities!
• Prepare and maintain project development materials (presentation decks, explainers, models) - your materials will guide our customers in making decisions that help them save costs, keep systems running more reliably and bring prices down for end users in the long term.
• Review assumptions, dig into historical performance data, and flag when a project's numbers seem off. Your analysis prevents costly mistakes and ensures every project we greenlight is set up to succeed.

Customer Success Support

• Walk new partners through our software platform, showing them how to monitor their sites, track revenue, and manage their growing portfolio of solar connections. You're their first guide into the Okra ecosystem.
• Help customers unlock funding: Support grant applications by gathering the right data, answering technical FAQs, and making sure our partners have everything they need to secure financing that scales their impact.
• Deliver insights that drive action: Prepare Business Reviews that show customers exactly how their sites are performing—where they're crushing it, where there's room to grow, and what we recommend next. These aren't just reports; they're roadmaps to profitability.

Project Performance Analytics & Experimentation

• Become a data detective: Dive into operational data from live sites to uncover patterns. Why do households in Site A consume 40% more energy than Site B? Is it appliance mix, pricing, or something else? Your analysis shapes how we optimise entire portfolios.
• Run experiments that move the needle: Help design and track A/B tests—maybe testing whether offering a welding machine on financing increases day time energy usage, or whether whatsapp payment reminders boost collection rates. You'll see the direct impact of your ideas on revenue.
• Share what works across the portfolio: Document experiment results and turn successful tactics into playbooks that every customer can use. When you find something that increases ARPU by 15%, you'll help roll it out across thousands of connections.

Issue Tracking & Product Feedback

• Translate customer pain into product improvements: When a partner struggles with a feature or reports a bug, you'll document the issue clearly, gather context, and work with Senior CSMs to escalate effectively.
• Spot patterns before they become problems: Notice three customers asking about the same feature? Flag it. See a recurring support issue? Document it. Your pattern recognition helps us build a better product for everyone.

Internal & Cross-functional Collaboration

• Be the connective tissue across teams: Work alongside Senior CSMs, Support, Product, and Engineering to make projects successful.
• Keep the machine running smoothly: Maintain clear documentation, track tasks religiously, and follow through on commitments.

Required Skills

• Google Suite (Google Sheets, Slides, Docs, Drive)
• Data processing skills (Using Google Sheets)
• Comfort with digital tools, including:
• Airtable for managing tasks, structuring data, creating automations.
• Confluence / Notion for documentation.
• Slack for chat / communications.
• Google Drive for document storage.
• Google Slides for slide design.
• Docsend to create datarooms.
• AI Tools : Claude / ChatGPT / Gemini: for research, building context folders, GPTs and tools.
• Willingness to learn: Openness to new knowledge, techniques, and continuous improvement.
• Excellent communication skills and ability to work with non-technical teams.
• Collaborative mindset: Ability to work effectively with others, lifting teammates up, learning together, and sharing wins and failures.
• Balanced drive: Passionate about your work while maintaining a healthy pace to avoid burnout and sustain excellence.
• Experimentation and adaptability: Comfortable running experiments, learning from results, and adapting quickly to changes.
• Transparency and openness: Open to sharing and receiving ideas and feedback candidly.
• Integrity and respect: Ability to make ethical decisions even during challenges, acting with honesty and respect.
• Builder Mindset - Does not just log problems, but comes up with proactive solutions.

Required Experience

• 0–2 years of work experience, including internships, NYSC, or project-based roles
• Interest in the energy, infrastructure, or development sector (off-grid experience is a plus, not required)
• Exposure to basic project work (e.g. academic projects, internships, field work, or team-based initiatives)
• Strong computer literacy and comfort using digital tools (spreadsheets, documents, presentations)
• Willingness and ability to learn new tools and concepts quickly

Nice to Have

• University degree in business, engineering, economics, or a related field
• Exposure to preparing reports, presentations, or materials for projects, grants, or fundraising (academic or professional)
• Interest in or early exposure to B2B, hardware, or technology-enabled services
• Any experience working with customers, partners, or stakeholders (internships, projects, volunteering all count)

Growth Opportunities

• Learn directly from experienced Customer Success Managers while working with a wide range of energy developers and business models
• Gain hands-on exposure to real-world energy projects across Nigeria, with opportunities to support projects in other African markets as the company grows
• Build a strong foundation in project development, customer success, data analysis, and experimentation
• Develop cross-functional exposure across Customer Success, Product, Engineering, and Business Strategy, with clear pathways to increased responsibility over time