Head of Processing at United Bank for Africa (UBA)

Job Objective

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient TAT in line with service level agreements.
• Drive timely and error-free processing culture among team members.
• Ensure timely balancing and execution of end-of-day procedures.
• Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
• Ensure effective utilization of physical assets at the Customer Service Support Unit.
• Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
• Ensure timely reconciliation and proof of accounts
• Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
• Serve as an effective backup for the BOM.
• Perform other related duties as assigned by the BOM.

Candidate's Profile

• We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

Knowledge Required:

• Good knowledge and understanding of banking operations.
• Good understanding of basic accounting.
• Conflict management.

Skills Required:

• Good knowledge and understanding of Banking operations.
• Excellent customer service capabilities.
• High level of integrity /Sense of Responsibility.
• Basic Accounting knowledge.
• Analytical skills/Problem-solving.
• Attention to details.
• Good Interpersonal skills.
• Fast and error free processing.
• Supervisory skills.