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  • Posted: Nov 11, 2021
    Deadline: Nov 22, 2021
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    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
    Read more about this company

     

    Cash Officer

    Job Objective

    • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

    Roles & Responsibilities

    • Ensure effective and timely service delivery to customers at all customer service units.
    • Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
    • Maintain a customer friendly disposition at all times.
    • Ensure prompt TAT in line with service level agreement.
    • Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
    • Acknowledge of MICR cheques issued on the system.
    • Supervise the activities of all tellers.
    • Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
    • Administration of Cash and Vault.
    • Ensure availability and workability of working tools for tellers
    • Authorize all cash transactions above tellers’ limits
    • Review teller’s payout limit, taking into cognizance the teller’s error rates
    • Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
    • Ensure transaction vouchers are called over after the close of business daily
    • Maintain up-to-date cash tellers’ proofs and vault registers.
    • Ensure the branch maintains cash holdings within the approved COP limit.
    • Ensure zero fraud tolerance / error rates.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
    • The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry. 

    Skills Required:

    • Good interpersonal skills.
    • Excellent communication skills, both written and verbal.
    • Excellent Numerical skills.
    • Customer friendly disposition.
    • Supervisory skills. 
    • Problem solving skills.
    • Attention to details.
    • Fast and error free processing.

    Knowledge Required:

    • Good knowledge and understanding of Teller Operations.
    • Basic Accounting knowledge.
    • Customer Relationship Management.
    • Cashier activities.

    go to method of application »

    Customer Service Manager

    Job Objective

    • Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

    Roles and Responsibilities

    • Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
    • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
    • Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
    • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
    • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
    • Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
    • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
    • Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
    • Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
    • Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
    • Conduct / ensure branch training/meeting sessions in line with policy.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.

    Skills Required:

    • General Managerial / Administration.
    • Team building / Conflict Management.
    • Organization / Coordination skills.
    • Good Communication Skills (oral and written).
    • Good Interpersonal Skills.
    • Strong Personality / Firm & Assertive.
    • Capacity to manage and absorb pressure.
    • Entrepreneurship / Taking Ownership.
    • Supervisory skills.

    Knowledge Required:

    • Good Knowledge and understanding of banking operations.
    • Good Products Knowledge.
    • Good understanding of Customer Services.

    go to method of application »

    Head of Processing

    Job Objective

    • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

    Roles & Responsibilities

    • Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
    • Ensure effective and timely service delivery to customers at all customer service unit.
    • Ensure efficient TAT in line with service level agreements.
    • Drive timely and error-free processing culture among team members.
    • Ensure timely balancing and execution of end-of-day procedures.
    • Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
    • Ensure effective utilization of physical assets at the Customer Service Support Unit.
    • Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
    • Ensure timely reconciliation and proof of accounts
    • Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
    • Serve as an effective backup for the BOM.
    • Perform other related duties as assigned by the BOM.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
    • The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

    Knowledge Required:

    • Good knowledge and understanding of banking operations.
    • Good understanding of basic accounting.
    • Conflict management.

    Skills Required:

    • Good knowledge and understanding of Banking operations.
    • Excellent customer service capabilities.
    • High level of integrity /Sense of Responsibility.
    • Basic Accounting knowledge.
    • Analytical skills/Problem-solving.
    • Attention to details.
    • Good Interpersonal skills.
    • Fast and error free processing.
    • Supervisory skills.

    go to method of application »

    Profit Center Manager (Consumer Loans)

    Job Objective

    • To coordinate the activities of retail teams through effective relationship management to meet / surpass financial targets to drive the profit growth of the branch.

    Roles and Responsibilities

    • Ensure significant increase in market share within own region.
    • Drive performance of the unit – liability generation and quality risk asset creation.
    • Risk asset appraisal, disbursement and monitoring.
    • Ensure effective relationship building and management with new and existing customers.
    • Optimally exploit new and existing opportunities in the market.
    • Drive the reactivation of all inactive / dormant accounts in the branch.
    • Plan and implement marketing strategies to boost profit
    • Supervise and coordinate the activities of account officers.
    • Perform other related duties as assigned by the Business Manager.

    Candidate's Profile

    • We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
    • The ideal candidate must currently work in a commercial bank as marketers for consumer loans with 2-5 years’ experience in Relationship Management.

    Skills Required:

    • Ability to evaluate needs of customers and determine what products or services would best serve those needs
    • Good interpersonal skills
    • Excellent Communications skills (written and oral)
    • Marketing and Selling skills
    • Leadership and negotiation skills
    • Good Relationship management skills
    • Confident and must possess excellent networking skills.

    Knowledge Required:

    • Basic knowledge of Accounting, Finance and Economics.
    • Banking operations, policies and procedures.
    • Good knowledge of the Bank’s products and services.
    • Business development and acquisition
    • Marketing, Selling and Cros.

    go to method of application »

    Relationship Officer (Commercial)

    Job Objective

    • To establish and maintain positive customer relationships towards the growth revenue for the bank.

    Roles & Responsibilities

    • Approach customers with the aim of winning new business
    • Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
    • Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
    • Follow up customers with dormant accounts, convince to resume dealings with the bank.
    • Implement marketing strategies / programs laid out by the bank to boost profit.
    • Listen to customer requirements and present appropriately to make a sale.
    • Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
    • Prepare documentation on the creation of risk assets to increase business office profitability
    • Sell / Cross-sell and Upsell the banks products.
    • Market the brand.
    • Perform other related duties as assigned by the Business Manager.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 2 - 7 years Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.

    Knowledge Required:

    • Good Knowledge of the products and services of the bank.
    • Basic knowledge of Finance, Accounting and Economics.
    • Business development and acquisition.
    • Banking Operations, Policies, and Procedures.
    • Excellent knowledge.

    Skills Required:

    • Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
    • Excellent Communication skills - oral and written.
    • Must be Strong, Tenacious and Persuasive.
    • Strong Selling / Marketing skills.
    • Must be self-driven, and have a passion for Marketing.
    • Good Relationship management skills.
    • Confident and possess excellent Networking skills.

    go to method of application »

    Relationship Officer (SME)

    Job Objective

    • To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

    Roles & Responsibilities

    • Ensure significant increase in market share within own region.
    • Drive performance of the unit – liability generation and quality risk asset creation.
    • Risk asset appraisal, disbursement and monitoring.
    • Ensure effective relationship building and management with new and existing customers.
    • Optimally exploit new and existing opportunities in the market.
    • Drive the reactivation of all inactive/dormant accounts in the branch.
    • Plan and implement marketing strategies to boost profit
    • Supervise and coordinate the activities of account officers.
    • Perform other related duties as assigned by the Business Manager.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Relationship Officers for our branches in all 36 states in Nigeria.
    • The ideal candidates must currently work in a commercial bank as marketers with 2 years’ cognate experience.

    Skills Required:

    • Ability to evaluate needs of customers and determine what products or services would best serve those needs
    • Good interpersonal skills
    • Excellent Communications skills (written and oral)
    • Marketing and Selling skills
    • Leadership and negotiation skills
    • Good Relationship management skills.
    • Confident and must possess excellent networking skills.

    Knowledge Required:

    • Basic knowledge of Accounting, Finance and Economics.
    • Banking operations, policies and procedures.
    • Good knowledge of the Bank’s products and services.
    • Business development and acquisition
    • Marketing, Selling and Cros.

    go to method of application »

    Profit Center Manager (Personal Banking / SME)

    Job Objective

    • To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

    Roles & Responsibilities

    • Ensure significant increase in market share within own region.
    • Drive performance of the unit – liability generation and quality risk asset creation.
    • Risk asset appraisal, disbursement and monitoring.
    • Ensure effective relationship building and management with new and existing customers.
    • Optimally exploit new and existing opportunities in the market.
    • Drive the reactivation of all inactive/dormant accounts in the branch.
    • Plan and implement marketing strategies to boost profit
    • Supervise and coordinate the activities of account officers.
    • Perform other related duties as assigned by the Business Manager.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
    • The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years’ experience.

    Knowledge Required:

    • Basic knowledge of Accounting, Finance and Economics.
    • Banking operations, policies and procedures.
    • Good knowledge of the Bank’s products and services.
    • Business development and acquisition
    • Marketing, Selling and Cros

    Skills Required:

    • Ability to evaluate needs of customers and determine what products or services would best serve those needs
    • Good interpersonal skills
    • Excellent Communications skills (written and oral)
    • Marketing and Selling skills
    • Leadership and negotiation skills
    • Good Relationship management skills
    • Confident and must possess excellent networking skills.

    Method of Application

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