Head of Operations & Administration at Kano Cancer Treatment Centre (KCTC)

Job Summary

• The Head of Operations & Administration provides overall leadership for KCTC’s non-clinical operations, ensuring that administrative, facilities, logistics, procurement, and support services function efficiently, compliantly, and in alignment with clinical priorities. The role exists to translate strategy into execution—building reliable systems, enforcing discipline, and enabling clinicians to deliver high-quality care. This position is central to operational excellence, cost control, patient experience, and accreditation readiness.

Key Responsibilities

• Lead and coordinate all operational and administrative functions, including administration, facilities, logistics, procurement oversight, security, housekeeping, and support services.
• Implement and maintain SOPs, policies, tools, and workflows developed by specialists; ensure consistent execution across departments.
• Establish and manage operational planning cycles (daily/weekly/monthly), dashboards, and reporting to support data-driven decision-making.
• Oversee facilities management, preventive maintenance, utilities, safety systems, waste management, and vendor performance.
• Supervise administrative staff (Admin Officer, Facility Secretary, support teams) and ensure clear roles, schedules, and accountability.
• Coordinate procurement processes in line with approved policies; ensure documentation, vendor controls, inventory discipline, and cold-chain integrity (in collaboration with Pharmacy/Lab).
• Partner with Finance to enforce budget controls, cost optimization, and segregation of duties; support P&L accountability for revenue units.
• Collaborate with Quality & Risk and IPC to ensure compliance with safety, quality, and accreditation requirements.
• Strengthen patient flow and service delivery logistics to reduce delays and improve patient experience.
• Lead change management initiatives to replace informal practices with standardized, professional operations.
• Support strategic initiatives, expansions, and projects assigned by the CEO.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Public Administration, Health Administration, Engineering, or related field (required).
• Master’s degree (MBA, MHA, MPH, or equivalent) is an advantage.
• Formal training in operations management, quality systems, or project management (e.g., PMP, Lean, Six Sigma) is desirable.
• Demonstrated knowledge of healthcare operations and accreditation standards (JCI/ISO/WHO) is a strong advantage.

Experience Requirements

• Minimum 7–10 years progressive experience in operations/administration, with at least 3–5 years in a leadership role.
• Prior experience in healthcare, tertiary hospitals, or complex service organizations preferred.
• Proven experience implementing SOPs, managing facilities, coordinating procurement, and leading multidisciplinary teams.
• Track record of improving efficiency, compliance, and service delivery.

Core Competencies & Skills

• Strong operational leadership and execution discipline.
• Excellent planning, organization, and problem-solving skills.
• Financial acumen and cost-control mindset.
• Ability to enforce standards and manage change in complex environments.
• Clear communicator with strong stakeholder management skills.
• High integrity, accountability, and attention to detail.
• Proficiency in MS Office and operational reporting tools.