Head of Hospitality at Bature Brewery

Job Summary

• We are looking to hire an experienced Head of Hospitality to oversee our taproom operations and ensure exceptional guest experience.
• The successful candidate will provide full-time leadership, manage day-to-day operations, and foster service excellence while inspiring and motivating a high-performing team.

Key Responsibilities

• Service & Operations: Oversee daily taproom activities, ensuring consistent service standards, quality food and beverage offerings, and effective guest feedback management.
• Team Leadership: Lead, mentor, and train the hospitality team; oversee recruitment, onboarding, and performance standards.
• Customer Engagement: Be the face of the taproom during peak hours, build strong relationships with guests and VIPs, and promote events through direct and digital channels.
• Events & Promotions: Approve and manage event calendars, ensuring brand alignment, ROI, and smooth execution.
• Financial Management: Work with the Finance team to achieve sales margin, and cost controls; prepare monthly reports and identify efficiency opportunities.
• Operational Excellence: Maintain high standards in inventory control, hygiene, safety, and compliance through regular audits and checks.
• Technology Adoption: Drive effective use of POS, inventory and ERP systems through training, monitoring, and reporting.
• Culture & Brand Standards: Deliver international service standards adapted to local market needs, fostering a positive team culture.
• Strategic Support: Contribute to corporate bookings, sponsorship opportunities, supplier relations, and long-term taproom strategy.

Requirements

• 6 – 10 years of proven experience in Hospitality management, Food & beverage, customer experience, with at least three years of experience in a management position
• Strong leadership, training, coaching, and team management skills.
• Excellent sales and negotiation skills, communication and customer service skills.
• Solid understanding of Health and Safety, compliance, and financial management.
• Flexibility to work evenings and weekends, especially during peak periods.
• Experience with digital tools (POS, inventory systems, ERP systems such as Odoo) is an advantage.