UnoCasa Limited was incorporated in 2009 to provide companies with business solutions in Marketing, Business Strategy , Recruitment and general Human Resources consultancy.
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We are seeking a Head of Experience to lead the design and delivery of exceptional customer and stakeholder journeys across their residential and commercial projects.
The Head of Experience will oversee the full spectrum of customer engagement — from pre-sales interactions to post-handover services — ensuring every touchpoint reflects innovation, excellence, and the company’s premium brand promise.
Key Responsibilities
Develop and execute a customer experience strategy aligned with business goals.
Design and optimize touchpoints across sales, client onboarding, handover, and aftercare.
Lead initiatives that enhance homeowner, tenant, and investor satisfaction.
Partner with marketing, sales, construction, and facility management teams to ensure seamless delivery.
Establish and track customer satisfaction metrics (NPS, CSAT, retention rates).
Oversee experience-driven events, community-building, and brand activations.
Requirements
Bachelor’s degree (Master’s preferred) in Business, Marketing, Real Estate, or related field.
8+ years’ proven track record in customer experience, hospitality, real estate, or lifestyle brand management.
Strong leadership and team management skills.
Excellent communication, stakeholder engagement, and problem-solving abilities.
Passion for creating memorable experiences that drive loyalty and value.
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