Head of Experience at UNOCASA Limited

Job Summary

• We are seeking a Head of Experience to lead the design and delivery of exceptional customer and stakeholder journeys across their residential and commercial projects.
• The Head of Experience will oversee the full spectrum of customer engagement — from pre-sales interactions to post-handover services — ensuring every touchpoint reflects innovation, excellence, and the company’s premium brand promise.

Key Responsibilities

• Develop and execute a customer experience strategy aligned with business goals.
• Design and optimize touchpoints across sales, client onboarding, handover, and aftercare.
• Lead initiatives that enhance homeowner, tenant, and investor satisfaction.
• Partner with marketing, sales, construction, and facility management teams to ensure seamless delivery.
• Establish and track customer satisfaction metrics (NPS, CSAT, retention rates).
• Oversee experience-driven events, community-building, and brand activations.

Requirements

• Bachelor’s degree (Master’s preferred) in Business, Marketing, Real Estate, or related field.
• 8+ years’ proven track record in customer experience, hospitality, real estate, or lifestyle brand management.
• Strong leadership and team management skills.
• Excellent communication, stakeholder engagement, and problem-solving abilities.
• Passion for creating memorable experiences that drive loyalty and value.