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OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
Job brief
We are looking for a Head of Contact Center Operations to oversee daily activities across functions such as Business Process Outsourcing, Contact center operations and regulatory compliance.
Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.
Ultimately, you’ll ensure our operations run smoothly and that people are productive. BPO/Contact Centre Experience is a must
At least 3 years experience in the BPO/Contact Centre space
Responsibilities
Requirements and skills
NOTE : FEMALES ONLY FOR GENDER BALANCE
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