Head of Business Operations at New Age Mobile Concepts Limited

Job Objective

Oversee the company's day-to-day project-based, administrative and operational functions. This includes strategic planning, management, and execution of operational initiatives to ensure operational efficiency, workforce productivity, and business profitability. The ideal candidate must have proof-worthy leadership skills, a firm grasp of business analytics, an extensive experience in retail business operations, tech savviness, and the core ability to drive operational excellence across the organization.

Reports to: Managing Director

Direct Reports: Heads of Departments

Job Responsibilities

Core Functions

• Supervising business operations across the company’s HR, Finance, Sales, Trade, and Marketing and Inventory departments 
• Developing and implementing operational strategies in line with overall business objectives 
• Overseeing all operational activities, processes, and key projects to ensure all execution efforts align with overarching business goals for all departments 
• Leveraging technology to enhance operational efficiency; streamline operations, continually assess technology advancement and applicability to the business 
• Maximizing the efficiency of all business procedures on daily operations and business growth plans 
• Monitoring financial performance data, recommend and implement corrective actions to meet financial goals
• Consolidating tracking and reporting systems for all aspects of the business, teams and projects within the organization 
• Monitoring industry trends and competitor activities to inform strategic decisions
• Implementing and managing operational processes and systems to improve performance and service delivery.
• Ensuring compliance with all relevant laws, regulations, and standards.
• Fostering a culture of continuous improvement, collaboration, and accountability.
• Developing and managing operational budgets, ensuring cost-effective resource allocation 
• Identifying and implementing opportunities for process optimization, cost savings and revenue enhancement.
• Overseeing the supply chain operations to ensure timely and cost-effective procurement of goods, consistency in bulk/market/customer demand, and a stable business cycle while minimizing excess stock and obsolescence.
• Executing all strategic plans approved for business profitability 
• Identifying potential operational risks and developing mitigation strategies.
• Ensuring business continuity plans are in place and regularly updated.
• Securing competitive advantages for the business; drive the expansion of product categories and SKUs to strengthen market dominance
• Conducting regular audits and reviews to ensure compliance with operational policies and procedures.
• Reporting on projects, data, business analytics and operational performance to the managing director

Requirements 

• Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field 
• MBA or advanced degree in management  
• 5+ years experience as Head of Operations, Business Operations Manager or similar role
• Experience with business planning, data analysis, forecasting and project management  
• Excellent grasp of financial data interpretation and budget planning 
• Strong knowledge of retail and consumer goods industry
• Certifications in business operations, retail business management, etc. 

Skills:

• Excellent communication skills for stakeholder relationship management 
• Strategic thinking with superior problem-solving skills 
• Negotiation skills to secure profitable deals and partnerships
• Attention to detail to ensure accurate implementation of business strategies
• Ability to successfully organize, direct and manage the workforce for optimum productivity.