Head, IT Operations at Airtel

JOB SUMMARY

Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, Etc) & Operations Team in line with business expectations covering all business and enterprise systems and solutions to ensure 24x7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.

KEY ACCOUNTABILITIES

Manage and Control Infrastructure delivery

• To put in place the required functions to ensure a quality service from Infrastructure
• Develop process that delivers the unit as ultimate point of escalation and resolution
• Develop operational plans with S1 partners that aligns with and delivers on the overall business objective

Measure and Report Performance

• To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
• Ensure operation expenditure (opex) are in line with approved AOP

Manage Infrastructure Roadmap

• To coordinate and control policies and functions
• Working with the IT S1, ensure smooth operations and continuous availability

Build a capable and motivated team at Airtel Nigeria to create a high performance team environment

• Recruit the right talent in consultation with function head, as per defined recruitment guidelines
• Develop and motivate team members through structured training and on the job coaching
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition

Thought Leadership

• Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
• Ensure 100% availability and optimization of resources within the governing SLAs

Educational Qualifications & Functional / Technical Skills

• University degree in Computer Science and other related disciplines
• Professional qualification in Project Management Techniques
• Professional Qualification in ITIL and SIX Sigma with focus on IT

Relevant Experience

• 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
• Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
• Experience on managing diverse and complex platforms and environments

Other requirements

• Excellent communication and process management skills
• Successful background with stakeholder management
• Energy, drive and fairness, engaging team player
• Successful background with stakeholder management
• Results driven