Head Digital Lending at United Bank for Africa (UBA)

CANDIDATE'S PROFILE: We are currently seeking a Head of Digital Lending. The candidate for this position must have a thorough knowledge of Individual / Personal / Retail Banking products and services, and extensive Banking Industry knowledge.

JOB OBJECTIVE (S):

Responsible for delivering the strategic agenda for Digital Lending through balance sheet growth, customer acquisition, customer retention, and profit & loss targets to support the achievement of overall business strategy in a cost-effective and high return manner.

RESPONSIBILITIES:

• Develop and lead the implementation of the Digital Lending strategy in line with the overall Consumer Lending Strategy.
• To ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Implements Bank-wide go-to-market strategy for new initiatives, working with all relevant departments/stakeholders to drive execution.
• Drive sustainable growth and acquisition of new customers for Consumer Lending segments through the development and maintenance of quality products, propositions, and solutions pertinent to its business
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Consumer Lending business.
• To drive customer-led propositions for the Consumer Lending business by developing a pipeline of value-adding customer solutions to include customer experience, products, and service offers.
• Manage an effective customer loyalty program for networking and deepening the UBA Individual/Personal Banking market penetration.
• Ensure strong cross-selling of existing and new products to existing and new customers; and in this process, maintain effective liaison with all relevant stakeholders in the Bank.
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for the Consumer Lending business
• Has oversight and ownership of end-to-end processes to ensure execution of onboarding for customers and fulfillment of products
• through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
• Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and take necessary actions to ensure product integrity is maintained.
• Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
• Accountable for all relevant segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
• Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.
• Optimize fees and charges to create value for clients in line with Treat client’s fairly principles
• Market Research & Support Function
• Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc) to ensure opportunities are realized and risks mitigated.
• Ensure adequate support programs (like pieces of training, lead generation, etc) to enhance product knowledge to the Sales team and branch staff.
• Ensure robust communication on the pertinent segment/product performance, market/regulator changes, and relevant customer insights.
• Identify and engage low/non-performing locations/countries periodically.
• Ensure all issues raised from the business offices are adequately treated and/or escalated to appropriate units where necessary.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintaining the quality of the Consumer Lending portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Ensure compliance with the Bank’s policies, procedures, and regulatory requirements.
• Lead, motivate, and continuously develop a credible high performing Consumer Lending team.
• Coordinates activities of Product and Segment Managers to ensure identified Area opportunities are tapped.
• Drives successful execution and monitoring of marketing campaigns.
• Routinely attends Area/Directorate planning/business review meetings.
• Analyses escalated area sales challenges, proffers alternative solutions, and implements recommendations that ensure achievement of segment/product performance targets
• Coordinates regular reporting to Head, Consumer Lending, and Executive Management on Segment/Product performance.
• Liaises with Performance Monitoring to extract relevant product-related performance data for budgeting, monitoring, and reporting.
• Assists Head, Consumer Lending (in consultation with HCM) to implement effective succession planning, people management and execute recruitment strategies for the group.
• Ensure that new/redeployed product managers are provided with the support required to work – ID cards, computers, phones, etc.
• Ensure regular performance management is executed for all staff within the Consumer Lending team.
• Ensures adequate training of product & segment managers as well as product executives in partnership with UBA Academy
• Coordinates the required engagement with Risk Management and Compliance unit to monitor and ensure product offerings are compliant with the bank’s policies and regulatory requirements
• Ensures delinquency management on all products in liaison with retail risk management (where applicable).

KNOWLEDGE & SKILLS REQUIRED:

• Must have hands-on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, and commercial and product development functions of a commercial bank at the managerial level.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Working extended hours is an inherent nature of the job.
• Willing to travel extensively – locally/internationally.
• Excellent product and project management skills.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Strong leadership skills with demonstrated competencies in championing high-performance management.
• A good understanding of risk, credit policies, and procedures.
• Excellent communication, planning, organization, problem-solving and analytical skills.
• Extensive knowledge of the bank’s policies and procedures.
• Excellent interpretation of business needs into operational requirements.
• Good Understanding of the Nigerian Banking Industry and Remittance industry.
• Knowledge of CBN’s policies and the business environment.

QUALIFICATION:

• First degree in any related field.
• Masters and/or other professional qualifications will be an added advantage
• Professional Qualifications would be an added benefit.
• Minimum 8 years of general banking experience with at least 5 years’ experience in Retail/Consumer/Individual Sector 3 years of which must have been in a leadership position.

WHAT WE EXPECT FROM YOU:

• High degree of professional ethics, integrity, and responsibility.
• Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

WHAT YOU SHOULD EXPECT FROM US:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.