Head, Culture and Engagement at MasterCard

THE OPPORTUNITY 

Reporting to the Director, Leadership & Culture, the Head of Culture & Engagement will operationalize the Foundation's culture and employee engagement strategies, programs, and initiatives to shape its culture and embody its values. This role is dedicated to fostering an inclusive and empowering workplace environment aligned with The Mastercard Foundation’s mission, values, and everyday behaviors.

WAYS YOU CAN CONTRIBUTE 

• Support the Director, Leadership Culture & Leadership in developing and implementing a culture and engagement strategy for the Foundation.
• Develop culture and engagement P&C programs, coordinating and tailoring other P&C initiatives to create an integrated culture across countries aligned with the Foundation’s mission, vision, and values, fostering a positive, diverse, and inclusive work environment that enhances employee engagement, satisfaction, and retention.
• Conduct regular assessments of the Foundation’s culture and engagement levels through surveys.
• Support the design, delivery, and measurement of the culture roadmap in partnership with key stakeholders, project management, and incorporation of latest trends and best practices.
• Utilize survey results and feedback to measure the impact of programs on culture and engagement, adjusting as needed.
• Utilize data for decision-making and program development, addressing issues related to employee engagement and retention to ensure the effectiveness of initiatives.
• Provide inputs into talent frameworks to drive desired behaviors.
• Collaborate with P&C colleagues to align programs and initiatives with the Foundation’s values, gathering feedback and insights, and coordinating culture and employee engagement events in collaboration with other functions.
• Partner with internal communications to share cultural stories and promote Foundation values.
• Provide insights and guidelines to support Business partners in developing action plans based on survey results to improve employee satisfaction and engagement.
• Develop enterprise guidelines to facilitate focus groups and workshops for Business partners to engage employees and gather qualitative feedback.

WHO YOU ARE

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field.
• Minimum of 10-15 years of progressive HR and organizational development experience, with a demonstrated ability to lead projects and processes.
• Experience developing and managing culture and engagement programs and initiatives based on established strategies that promote a positive and inclusive work environment.
• Proven experience in team building, dynamic group facilitation, and leading culture change efforts with measurable results.
• Experience managing a full cycle of employee engagement/experience programs and working in different countries is beneficial.
• Data-obsessed, design-fluent, people-centric, curious mindset, and innovative thinker.
• Integrator with the ability to collaborate and influence across functions for execution excellence in managing multiple projects and tasks to successful completion.
• Mission-focused and passionate about values with a proven ability to work effectively with teams across the organization.
• Deep understanding of the Foundation’s Mission, Vision, and Values and the role that culture plays in achieving the Foundation’s Mission and strategy.
• Agile and curious mindset to adapt to changing organizational needs and roll out new programs/initiatives timely. Deep understanding of change management and effective ways of working to drive adoption and behavioral change.
• Ability to develop Leadership Engagement programs and materials for use in Leadership Coaching and alignment.
• Strong understanding of the key drivers of culture and engagement initiatives and ability to think strategically to maximize return on investment.
• Ability to identify opportunities for improvement related to Culture and Engagement and develop innovative solutions aligned with the Foundation's mission, vision, and values.
• Stay up to date on the latest trends and best practices in shaping organizational culture, measuring, and maximizing employee engagement and satisfaction, and drafting effective engagement surveys.
• Flexible, adaptable, agile, and able to execute a range of job duties with multiple deadlines and changing priorities.
• You have a commitment to Mastercard Foundation’s values and vision.