Head, Business Operations at Moytel Consultants Limited

Job brief

An indigenous Telecommunications and ICT company with a young and dynamic workforce is looking for a Head, Business Operations .

Location:         Lekki Phase 1, Lagos

Head, Business Operations’ s responsibilities include tracking business results, performing cost-benefit analyses and monitoring service and production KPIs. To be successful, the Head, Business Operations should have experience in the same or similar role, managing all business operations and setting goals across the entire organization. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels.Ultimately, you will ensure that all business functions are in line with our strategic goals.

Responsibilities

• Ensure all systems operate smoothly and align with our quality standards
• Maximize the efficiency of all business procedures
• Establish service/production KPIs and conduct quality assessments
• Monitor daily operations and address potential issues when they arise
• Build processes that meet our business objectives and ensure compliance
• Monitor financial data and recommend solutions that will improve profitability
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Manage all business functions including foreign sourcing, procurement and trade.
• Customer relationship management.

Requirements

• Previous experience as a Head, Business Operations or in a similar role
• Good knowledge of operations management
• Excellent presentation skills.
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets
• Exceptional communication skills
• Familiarity with foreign trade
• BSc in Business or Engineering
• MBA and prior experience in Telecommunication and IT will be an advantage.