Head Agency at Maurice Xandra Solutions

Our Client, a key player in the Finance Industry, is looking to hire the Head Agency of the Business that will be responsible for the establishment, growth, and early management of an innovative neo bank with agency banking business line.
Compensation: Competitive Salary Package.

INDUSTRY: Banking

DEPARTMENT: Executive Office

REPORTING RELATIONSHIPS 
Report to: Company shareholders
Supervises: Neobank agency banking team

RESPONSIBILITIES 

• Lead the structuring development with hands on intervention where and when needed of the team and the neobank with agency banking business across the country
• Develop and oversee the execution of a robust agent onboarding process (agents’ selection, agents’ business pitch, document validation, branding, training, and provision of the device and technology as applicable) in compliance with set out regulatory guidelines
• Develop and oversee the execution of an agent monitoring and support framework– (liquidity management, visits by Agency Network Managers) to maintain an active agency channel
• Work with all stakeholders to ensure stable and effective service delivery on agent banking channels (minimal service downtimes, efficient agent service levels agreements, and recourse systems) to maintain an active agent network
• Collect, consolidate and act on neobank with agency banking performance business reports to inform a sustainable agent channel, good customer experience, and product performance
• Collect and consolidate reports for neobank with agency banking for onwarding submission to the regulator asper agreed timelines.
• Scope the market for solutions to inform agent banking channel growth and evolution
• Develop agent banking training curriculum and oversee the execution of the training plan (training of trainers for bank 
• staff and agents training)
• Build capacity, manage, and coach team members (among others overlook and interact with technology team)
• Manage numerous international partners, including intergovernmental organizations
• Extend product portfolio offering when and as needed, on the basis of the existing business proposition and strategy
• Facilitate relevant training and communication to agents on issues of irregularities, non-compliance as well as action plans on the way forward
• Work with marketing vendors/ teams to develop effective merchandising and branding plans – Agent Management Toolkit

KEY PERFORMANCE INDICATORS (KPI)

• Agent growth vs churn rate must be positive and within threshold agreed month on month
• Income/ Profitability per agent must be positive and within Threshold agreed month on month
• Cost containment within budget defined limits
• Regulatory compliance with no infractions
• Process implementation must be aligned with business objectives
• TAT on issue resolution must be within thresholds defined month on month
• Achievement of milestones & financial targets set by shareholders

SKILL & COMPETENCE REQUIREMENTS

• Extensive knowledge of the tech-driven neobank and/or challenger bank market & philosophy
• Familiarity & intuitive understanding of contemporary technological developments is expected, e.g. proficiency with complex technological processes the like of rapid CI/CD cycles, cloud infrastructure operations, cryptographic data security, etc. 
• Acquaintance with steering of heavily tech-dependent businesses
• Readiness to work with Google, Aws, Slack cloud solutions and tools
• Acquaintance with data driven approach to sales and customer retention, e.g. a/b testing and business intelligence
• Understanding of the microfinance and agency banking space in Nigeria
• Understanding of the Nigerian financial & economic markets and regulations
• Familiarity with accounting, budgeting, and reporting processes 
• Team building and team management
• Acquaintance with collaboration in international and multicultural professional environments
• Negotiation & clear communication skills
• Good presentation skills
• Fluency in English, both written and spoken

PREFERRED QUALIFICATIONS

• Managerial experience in fintechs or startups with (distributed) teams of 10+ members, internationally relevant 
• experience is a significant bonus
• Experience in the agency banking field is a significant bonus
• International experience is a significant bonus
• Familiarity with agile methodology, cloud technology, tech. product management and continuous product release cycle management is expected
• Experience in business scaling, growth management, product portfolio expansion, and asset management is expected

Kindly note that only shortlisted candidates would be contacted.