Guest Services Executive at The Empowered Tribe

Location: Ringroad
Salary: 70k

Position Overview

The Empowered Tribe is a thriving, community-focused church that prioritizes creating a welcoming, supportive, and engaging environment for everyone who walks through our doors. As a Guest Services Executive, you will serve as a crucial point of contact, responsible for cultivating an outstanding experience for guests, members, and volunteers. This role is ideal for someone with a strong customer service background, a passion for relationship-building, and the ability to manage guest follow-up, visitor engagement, and support for all church-related events.

Key Responsibilities:

• Act as the primary point of contact for new visitors and members, proactively following up to build strong, lasting relationships.
• Respond to guest inquiries in a timely and professional manner, through phone, email, and in-person.
• Collaborate with church staff to create and implement systems for efficient guest follow-up and engagement.
• Manage a visitor tracking system, documenting feedback and noting specific needs to ensure continuous improvement.
• Engage and support visitors with relevant information on church programs, events, and next steps for involvement.
• Provide assistance in coordinating hospitality arrangements for services and special events.
• Train and support volunteers, ensuring they are prepared to extend exceptional service.

Qualifications:

• Bachelor’s degree in Hospitality, Communications, Business, or a related field.
• 2+ years of experience in a customer service or guest relations role.
• Strong verbal and written communication skills.
• Demonstrated ability to engage others warmly and compassionately.
• Organized, with a high level of attention to detail and follow-through.
• Ability to work collaboratively and independently within a team-oriented environment.
• Alignment with the church’s mission and values.

Only Spirit-filled, born-again Christians need apply. Successful applicants must be comfortable with the ethos of The Empowered Tribe ministry and are required to be actively involved in the ministry. Anyone unable to meet this requirement need not apply.