Department: HORECA (Hotel, Restaurant, and Catering)
Reports To: Head of Business Operations (HORECA)
Job Summary
The Growth Manager (HORECA) is responsible for driving business growth, increasing market share, and maximizing revenue within the Hotel, Restaurant, and Catering (HORECA) sector. This role requires a deep understanding of market trends, strategic planning, and relationship management to acquire new customers and retain existing ones. The ideal candidate will develop and execute data-driven strategies to optimize sales performance, enhance customer experience, and secure strategic partnerships.
Key Responsibilities
Market Growth & Business Development
- Develop and execute growth strategies to increase Omniretail’s presence in the HORECA sector.
- Conduct in-depth market research to identify trends, opportunities, and challenges.
- Implement customer acquisition strategies to attract new clients.
- Identify and develop new business opportunities to expand revenue streams.
Customer Acquisition & Retention
- Build and maintain strong relationships with HORECA clients to drive customer loyalty.
- Ensure high levels of satisfaction through personalized engagement and support.
- Analyze customer feedback and market data to identify areas for service improvement.
Strategic Partnerships & Negotiations
- Secure favorable partnership agreements with key players in the industry.
- Develop co-branded marketing initiatives, promotional campaigns, and exclusive offers.
- Collaborate with suppliers, distributors, and business partners to enhance customer value.
Sales Performance & Optimization
- Monitor sales performance, analyze data, and implement corrective measures.
- Develop pricing strategies and promotional activities tailored to the needs of HORECA customers.
- Ensure alignment of sales objectives with overall business goals.
Data-Driven Insights & Reporting
- Provide strategic recommendations to senior management based on market insights and sales data.
- Utilize CRM tools and analytics to track performance and customer behavior.
- Generate reports on business growth, market trends, and competitive analysis.
Key Performance Indicators (KPIs)
- Revenue and market share growth within the HORECA sector.
- Customer acquisition and retention rates.
- Successful execution of partnership and promotional initiatives.
- Sales performance improvement and efficiency metrics.
- Customer satisfaction and engagement scores.
Required Qualifications & Skills
Education & Experience
- Bachelor’s degree in Business, Marketing, Sales, or a related field.
- Minimum of 5+ years of experience in sales, business development, or growth management, preferably in the HORECA sector.
- Proven track record of increasing revenue, expanding market share, and building strategic partnerships.
Skills & Competencies
- Strong analytical and strategic thinking skills.
- Excellent negotiation and relationship management abilities.
- Data-driven approach with experience using CRM and business analytics tools.
- Ability to work collaboratively across departments to achieve business goals.
- Excellent communication and presentation skills.
Work Tools
- Laptop
- CUG (Closed User Group) Communication
Gmail
Yahoomail