Department: HORECA (Hotel, Restaurant, and Catering)
Reports To: Head of Business Operations (HORECA)
Job Summary
The Growth Manager (HORECA) is responsible for driving business growth, increasing market share, and maximizing revenue within the Hotel, Restaurant, and Catering (HORECA) sector. This role requires a deep understanding of market trends, strategic planning, and relationship management to acquire new customers and retain existing ones. The ideal candidate will develop and execute data-driven strategies to optimize sales performance, enhance customer experience, and secure strategic partnerships.
Key Responsibilities
Market Growth & Business Development
- Develop and execute growth strategies to increase Omniretail’s presence in the HORECA sector.
- Conduct in-depth market research to identify trends, opportunities, and challenges.
- Implement customer acquisition strategies to attract new clients.
- Identify and develop new business opportunities to expand revenue streams.
Customer Acquisition & Retention
- Build and maintain strong relationships with HORECA clients to drive customer loyalty.
- Ensure high levels of satisfaction through personalized engagement and support.
- Analyze customer feedback and market data to identify areas for service improvement.
Strategic Partnerships & Negotiations
- Secure favorable partnership agreements with key players in the industry.
- Develop co-branded marketing initiatives, promotional campaigns, and exclusive offers.
- Collaborate with suppliers, distributors, and business partners to enhance customer value.
Sales Performance & Optimization
- Monitor sales performance, analyze data, and implement corrective measures.
- Develop pricing strategies and promotional activities tailored to the needs of HORECA customers.
- Ensure alignment of sales objectives with overall business goals.
Data-Driven Insights & Reporting
- Provide strategic recommendations to senior management based on market insights and sales data.
- Utilize CRM tools and analytics to track performance and customer behavior.
- Generate reports on business growth, market trends, and competitive analysis.
Key Performance Indicators (KPIs)
- Revenue and market share growth within the HORECA sector.
- Customer acquisition and retention rates.
- Successful execution of partnership and promotional initiatives.
- Sales performance improvement and efficiency metrics.
- Customer satisfaction and engagement scores.
Required Qualifications & Skills
Education & Experience
- Bachelor’s degree in Business, Marketing, Sales, or a related field.
- Minimum of 5+ years of experience in sales, business development, or growth management, preferably in the HORECA sector.
- Proven track record of increasing revenue, expanding market share, and building strategic partnerships.
Skills & Competencies
- Strong analytical and strategic thinking skills.
- Excellent negotiation and relationship management abilities.
- Data-driven approach with experience using CRM and business analytics tools.
- Ability to work collaboratively across departments to achieve business goals.
- Excellent communication and presentation skills.
Work Tools
- Laptop
- CUG (Closed User Group) Communication
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Job Summary
We seek a highly skilled Credit Control & Financial Reporting Manager to oversee credit risk management and financial reporting for the modern trade operations of our e-commerce business. The ideal candidate will be responsible for ensuring timely collections, accurate financial reporting, and strong internal controls, contributing to overall financial stability.
Key Responsibilities
Credit Control & Risk Management
- Develop and implement credit control policies to minimize financial risk and improve cash flow.
- Assess customer creditworthiness and set appropriate credit limits.
- Monitor accounts receivable, ensuring timely collections and resolving overdue accounts.
- Collaborate with the sales team to resolve disputes while maintaining strong client relationships.
- Prepare and distribute periodic AR aging reports, bad debt provisions, and collection performance analyses.
Financial Reporting & Compliance
- Oversee the preparation of accurate financial statements in compliance with IFRS and local regulations.
- Ensure account reconciliations and maintain the integrity of financial records.
- Conduct monthly and quarterly financial analysis, highlighting variances and key trends.
- Work closely with external auditors to facilitate the annual audit process.
- Provide financial insights and reports to support strategic decision-making.
Risk & Compliance Management
- Identify and mitigate financial risks associated with modern trade operations.
- Ensure compliance with company policies, tax regulations, and statutory requirements.
- Implement internal controls to safeguard assets and enhance financial reporting accuracy.
- Develop processes for managing disputes, returns, and credit-related concerns.
Collaboration & Stakeholder Management
- Work closely with sales, procurement, and logistics teams to align credit policies with business goals.
- Maintain communication with customers to align on payment terms and credit-related resolutions.
- Provide regular updates to senior management on credit risk and financial performance.
- Mentor and train finance team members to strengthen credit control and reporting functions.
Key Performance Indicators (KPIs)
- Receivables Turnover – Reduce overdue accounts and improve collection efficiency.
- Bad Debt Reduction – Minimize bad debt provisions and improve credit risk management.
- Timeliness & Accuracy – Ensure prompt and precise financial reporting.
- Compliance & Audit Performance – Achieve regulatory and internal audit compliance.
- Stakeholder Satisfaction – Improve collaboration across departments for financial efficiency.
Required Skills & Experience
- Bachelor’s degree in Accounting, Finance, or a related field.
- Professional certification (ICAN, ACCA, or CFA) is required.
- Minimum 5 years of experience in credit control, financial reporting, or related roles within modern trade, e-commerce, or FMCG industries.
- Proven expertise in credit risk management and financial statement preparation.
- Proficiency in accounting software (SAP, Oracle ERP) and advanced Microsoft Excel.
- Strong knowledge of IFRS, financial reporting standards, and credit management principles.
- Experience with financial analysis tools and techniques.
Personality Requirements
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation abilities.
- High level of integrity, attention to detail, and professionalism.
- Ability to work independently and collaborate across teams.
Work Tools
- Laptop
- CUG (Closed User Group) Communication
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