GNOC Service Desk Engineer (Level 1) - Contract at MainOne

Department: Technical
Job Type: Contract

Responsibilities

• First point of contact for customers.
• Key resource for driving the Circuit ID change (old to new) implementation process.
• Answer all network support related telephone calls and email acknowledgement.
• Maintain and ensure full compliance with all MainOne NOC processes and procedures.
• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
• Minimum years of Experience: 3
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
• Industry experience in a customer facing unit/department is preferred.
• Ability to understand of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.
• Ability and willingness to fill in for shift rounds when required.