Latest Vacancies at Main One Cable

Department: Commercial
Job Type: Permanent

Responsibilities

• The Customer Experience Data Analyst will be responsible for data assurance for all MainOne customer information specifically in Salesforce and across cross functional data platforms.
• He/She will report to the Head of Customer Experience, but will work with all the CX Managers and will provide the administrative and analytical support required for efficient management of customer data to meet company’s objectives of profitability, customer success and stakeholder experience.

Specifically, other responsibilities include:

• Detect areas of data inaccuracy and recommend appropriate strategies to enforce compliance with operational process(es) affecting data accuracy
• Liaise with relevant units and departments in confirming the integrity and assurance of customer data
• Perform quality assurance on data input in Salesforce across the various business units/teams
• Conduct periodic review of process(es) within entire customer data assurance value chain
• Recommend appropriate structures to be put in place to detect and avoid data inaccuracy
• Develop and effect strategies required to reduce data inaccuracy leakage
• Analyze data that cuts across Sales, Billing, Provisioning and Technical to identify inaccuracy-prone data and recommend strategies for blocking them
• Periodic analysis of customer feedback on data inaccuracy and making recommendations to mitigate and facilitate improvement
• Perform other duties as assigned

Qualifications, Skills & Competencies
Qualifications:

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least five years' experience as a customer experience professional, or a similar customer support role.

Skills & Competencies:

• Extensive experience in gathering and interpreting customer information.
• Proficiency in Microsoft office suite (Word, Excel, PowerPoint) as well as CX and CRM software.
• Good Data Analytical Skills
• Good Data presentation skills
• Good report writing skills
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Demands of the Job
Contacts:

• Marketing Team.
• Network Operations Team.
• Sales Team.
• Other Customer Experience Teammates.

Demands of the Job:

• Problem solving skills
• Ability to work under pressure
• Ability to handle the challenges that come with the job.
• Capable of multi-tasking, manage time and prioritize workload.
• Ability to collate and interpret data from various sources.
• Willingness to learn and develop new skills.
• Actively seek innovative ways of improving existing systems and processes.
• Very good understanding of Main One’s products and processes
• Ability to work with minimal supervision
• Confidentiality.

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Location: Ogombo, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.

Other responsibilities will include;

• Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
• Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.

Qualifications, Skills & Competencies

• Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
• Minimum of 3 years’ experience in the data centre or IT Facility operations
• Excellent verbal and written communications skills
• Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, Access control, and surveillance systems.

Demands of the Job

• Regular interaction with customers or other stakeholders.
• Ability and willingness to work extra hours when required.

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Department: Technical
Job Type: Contract

Responsibilities

• First point of contact for customers.
• Key resource for driving the Circuit ID change (old to new) implementation process.
• Answer all network support related telephone calls and email acknowledgement.
• Maintain and ensure full compliance with all MainOne NOC processes and procedures.
• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
• Minimum years of Experience: 3
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
• Industry experience in a customer facing unit/department is preferred.
• Ability to understand of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.
• Ability and willingness to fill in for shift rounds when required.

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Department: Technical
Job Type: Permanent
Slots: 2 Openings

Responsibilities

• First point of contact for customers.
• Key resource for driving the Circuit ID change (old to new) implementation process.
• Answer all network support related telephone calls and email acknowledgement.
• Maintain and ensure full compliance with all MainOne NOC processes and procedures.
• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
• Minimum years of Experience: 3
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
• Industry experience in a customer facing unit/department is preferred.
• Ability to understand of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.
• Ability and willingness to fill in for shift rounds when required.

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Location: Ogombo, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Managed Service Engineer will be responsible for end to end communication monitoring and fault management of all circuits of Managed Services origin in MainOne using various TX, IP, and trouble ticketing systems to support the delivery of his/ her job functions.

Specifically, the Managed Services Engineer will be responsible for:

• Monitoring all MainOne Managed Services customer circuits providing a specific update, status, and performance to customer and MainOne internal stakeholders etc.
• Identifying faults or performance issues within the customer network from MainOne’s monitoring tools in accordance with the Company’s standard operating procedure for fault escalation and management.
• Working with the service desk team to ensure trouble tickets (TT) are opened and updated for every network event within the customer’s managed services network and ensure they are tracked with customers, MainOne internal teams, and MainOne partners till they are closed.
• Ensuring proper technical documentation of the customer's managed services circuits and network information to aid the effective operation of the managed service.
• Maintaining constant communication through phone calls and emails with the customer taking his complaints and ensuring they are resolved to the satisfaction of the customer using Main One’s standard operating procedures.
• Running daily, weekly and monthly reports on customer’s network performance and share with customer and MainOne internal stakeholders.
• Ensuring all signed Managed Services SLAs with customer are met.
• You will be required to liaise and interface with other groups/departments internally and other MainOne partners not limited to her vendors and 3rd Party service providers who are involved in the deployment of the "Managed Service" solutions.

Qualifications, Skills & Competencies
Qualification & Competencies required:

• Minimum of B.Sc in Electrical Electronics Engineering or Degree in a related discipline.
• 5-7 years’ experience
• Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• Good knowledge of networking technologies- TCP/IP, BGP, DNS will be an added advantage.
• Relevant Professional/Technical certifications preferably CCNA & CCNP
• Good knowledge of Microwave network. Working knowledge of Ubiquiti radios will be an added advantage.
• Good knowledge of Fibre network and its related carrier technologies e.g. GPON, Media Converter and DWDM.
• Good communication skills.
• Good documentation and reporting skills with proficiency in the use of Microsoft Office.
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Able to work well within a busy team and handle a wide range of issues.
• Capable of multi-tasking, good time management and prioritization of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• ‘Can do’ attitude.
• Actively encourage strong working relationships with other teams.
• Ability to form good customer relationship with the customer.
• Good technical documentation skills
• Very good understanding of Main One’s products and processes
• Eager and quick to learn
• Outstanding verbal and written communication skills
• Strong leadership skills
• Strong commitment to excellence
• Innovation and creativity
• Result orientated.

Demands of the Job

• Ability and willingness to work round the clock when required, and meet tight deadlines
• Good research skills.
• Ability to pay attention to details.

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Department: Finance
Job Type: Contract

Responsibilities

• The Credit Control Supervisor will manage the team responsible for accurate accounting for all WHT deductions made by customers and follow up on outstanding WHT Receipts from customers & FIRS. Other responsibilities shall include the following:

 Specific responsibilities will include:

• Reconciliation of WHT Receivable Ledger per customer
• Extract WHT receipts from the FIRS portal and update WHT schedule per customer
• Liaise with consultant to resolve issues on remittances yet to reflect on the FIRS portal
• Follow-up with Customers on WHT deductions yet to be remitted
• Daily updating of WHT Receivables report from the cash inflow report
• Generate age analysis report for WHT Receivable
• Monthly reporting on status of WHT Receivables and WHT receipts collected
• Develop strategies for the reduction of the WHT Receivable balance in the General Ledger

Qualifications, Skills & Competencies

• Bachelor's Degree in Finance / Accounting
• 5 - 7 years relevant experience
• Professional qualification in accounting preferably ACCA/ICAN would be an added advantage
• Proficiency in MS office
• Problem Solving Skills
• Relationship Management.

Demands of the Job

• Ability to work under minimal or no supervision.
• Attention to details
• Ability and willingness to work long and odd hours.
• Ability to meet tight deadlines.

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Department: Finance
Job Type: Permanent

Responsibilities
The job responsibilities of the Procurement and Inventory Analyst include the following:

• Coordinate the accurate completion of purchase requisitions from user units within the Technical department and other Non-Technical functions
• Receive and review all requisitions for the purchase of technical and non-technical items, ensuring they are properly approved and within budget
• Source, process and coordinate the analysis of valid quotations/ tenders for approved items
• Engage in negotiations with suppliers/vendors (with the approval of the Procurement Manager or Head, Procurement) and coordinate the issuance of purchase orders, after due approvals have been obtained
• Ensure all purchase orders are authorized by management, dispatched to vendors for acknowledgement and file with supporting documents
• Review vendor invoices and ensure they are in line with PO and contract terms
• Manage contracts and agreements effectively according to agreed terms and processing renewals when due
• Co-ordinate and manage cost of sales requirements from the requesting units/departments
• Support the implementation of inventory management policies and procedures, upon due approval by the Head, Procurement and relevant authorities within the organization
• Receive, record, review and oversee proper documentation of all technical stock (technical department items)
• Maintain an updated inventory records management system
• Be abreast of the latest inventory management and material handling tools, technology and procedures
• Ensure appropriate authorization for the release of stocks as well as proper documentation for relocation of items
• Proactively track the movement of inventory items from one location to another
• Update system records of items against physical balances
• Receive all inventory items ordered, match with PO and update the inventory records regularly
• Conduct periodic demand planning to determine needs and requirements for goods and services
• Other duties that may be assigned

Qualifications, Skills & Competencies

• A Bachelor's Degree in Business, Economics, Engineering or Science related discipline
• Minimum of 3-5 years’ post-NYSC experience in Procurement or Supply Chain Management and/or Finance environment
• Excellent written and oral communication skills
• Effective time management skills
• Excellent interpersonal skills
• Excellent numeric and analytical skills
• Advanced proficiency in MS office suite
• Good sourcing and negotiation skills
• Integrity and ability to deal with confidential information are essential
• Ability to define and understand technical requirements
• Good working knowledge of data processing and management
• Ability to work and deliver promptly within tight timelines with minimal supervision
• Good working knowledge of ERP system.

Demands of the Job

• Good accounting skills
• Ability to work under pressure
• Can work on call during weekends
• Apply best practice bench-marking
• Ability to work with minimum supervision.