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  • Posted: Nov 5, 2021
    Deadline: Not specified
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  • MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
    Read more about this company

     

    GNOC Service Desk Engineer (Level 1)

    Department: Technical
    Job Type: Permanent
    Slots: 2 Openings

    Responsibilities

    • First point of contact for customers.
    • Key resource for driving the Circuit ID change (old to new) implementation process.
    • Answer all network support related telephone calls and email acknowledgement.
    • Maintain and ensure full compliance with all MainOne NOC processes and procedures.
    • Ensure customers are duly informed of all planned maintenance activities when assigned.

    Qualifications, Skills & Competencies

    • HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
    • Minimum years of Experience: 3
    • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
    • Industry experience in a customer facing unit/department is preferred.
    • Ability to understand of Main One’s products and processes.
    • Eager and quick to learn.
    • Good communication skills (Written & Verbal).
    • Capable of multi-tasking, good time management and prioritization of workload.
    • Ability to assess and prioritize faults and respond or escalate accordingly.
    • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
    • Actively encourage strong working relationships with other teams.

    Demands of the Job

    • Ability and willingness to work round the clock when required and meet tight deadlines.
    • Ability and willingness to fill in for shift rounds when required.

    Method of Application

    Interested and qualified? Go to Main One Cable on career.mainone.net to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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