General Manager at Updeal Resources

Job Summary

• We are seeking a strategic and results-driven General Manager to lead our ice cream production and retail business.
• The ideal candidate will have end-to-end ownership of operations, financial performance, team leadership, and market growth.
• This role requires a commercially minded leader capable of scaling production, optimizing retail performance, and driving profitability while ensuring quality and compliance.

Key Responsibilities
Strategic Leadership & Business Development:

• Define and implement business strategies to drive growth, operational efficiency, and profitability.
• Identify and pursue new market opportunities, including B2B sales, distribution partnerships, and retail expansion.
• Set performance targets and lead business planning, budgeting, and forecasting.

Operations Management:

• Oversee daily operations across production, supply chain, logistics, and retail units.
• Ensure consistent product quality, equipment reliability, and compliance with food safety and health regulations.
• Introduce best practices in manufacturing and inventory management to reduce waste and optimize output.

Financial Oversight:

• Take full responsibility for cost optimization.
• Monitor and analyze financial performance, making data-driven decisions to improve margins and revenue.
• Prepare regular financial and operational reports for the board and stakeholders.

People & Team Leadership:

• Build and lead high-performing cross-functional teams across production, sales, and operations.
• Promote a culture of accountability, safety, customer focus, and continuous improvement.

Customer & Stakeholder Relations:

• Ensure high customer satisfaction across all retail and distribution channels.
• Handle key client relationships and support business development initiatives.
• Resolve escalated issues in a professional, brand-affirming manner.

Requirements

• 7 - 10 years of senior management experience, preferably in food manufacturing, FMCG, or retail.
• Strong track record in operational efficiency, financial management, and team leadership.
• Deep understanding of supply chain, production processes, and regulatory standards.
• Excellent leadership, communication, and strategic decision-making skills.
• Entrepreneurial mindset with a practical, execution-driven approach.