General Manager at The People Practice

Job Summary

• As a General Manager, you will be responsible for providing leadership expertise that ensures the effective and efficient operation of the serviced residence property, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives.
• He/She manages the overall operations of the serviced residence property in order to maximize profitability and to ensure superior guest service and product quality.

Requirements
Financial Management & Reporting:

• Oversees the formulation of property business plans in conjunction with finance, sales and marketing departments and work towards achieving financial performance targets in both expenditure and revenue.
• Liaises with financial management to ensure accuracy of accounts.
• Ensures the reporting of all financial details in required format and within set timeframes.
• Demonstrates a strong understanding of figures and trends, implications and requirements.

Internal & External Relations & Communication:

• Represents the Group in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, unions, industry and regulatory bodies, and suppliers.
• Works with all departments to achieve levels of service quality that meet the expectations of clients, residents and Group's standards.
• Attends industry and community functions where required.

Human Resource Management and Leadership:

• Ensures strategies and practices are in line with corporate targets and guide lines to facilitate effective staffing, so that financial and service quality targets are achieved.
• Manages and conducts The Group performance appraisal yearly.
• Identifies, implement and monitor relevant development programmes ensuring transfer of knowledge into the workplace.
• Ensures effective communication through the organization.
• Identifies and develops talents, ensuring a succession plan for self and staff.
• Facilitates and champions the Group's vision, core purpose, core values, culture, behaviors and philosophies.
• Ensures compliance with all corporate and local human resource regulatory requirements.
• Manages relationships with union representative (if applicable) and similar organizations.

Asset Management & Development:

• Oversees the management of the properties assets in all areas to protect their long term investment value.
• Liaises with owners/representatives for the effective management of the properties.
• Maintains a high level of communication and relations with owners and/or joint venture partners.
• Assesses and reports on local and regional business development opportunities.
• Directs and coordinates the formulation of financial programs to provide funding for new projects, to maximize returns on investments and to increase productivity
• Ensures the organization’s compliance with relevant legislation, such as Trade License, etc.

Operational Excellence:

• Ensures the completion of set key performance indicators for the management team.
• Leads in formulating appropriate strategies and policies.
• Confers with property and departmental heads to formulate strategy and policies, plan objectives and establish responsibilities and procedures for achieving objectives.
• Monitors departments to ensure service standards are within the Group's standard.
• Works with department heads ensuring cohesive, dependable and efficient service delivery.
• Ensures the adherence to safety/security standards.
• Ensures a continuous effective quality audit system is operating for compliance and standards.
• Initiates corrective process where required.

Sales & Marketing:

• Works proactively with sales department to maximize yield.
• Proactively supports local and cluster sales team to seek new business whilst maintaining existing business.
• Liaises with cluster marketing team and support and implement initiatives
• Works closely with Cluster Sales & Marketing in developing strategies to maximize revenue.
• Monitors closely market/business trends ensuring the Group's exposure is maximized and market share extensive.

General:

• Effectively communicates corporate goals to appropriate internal and external personnel.
• Performs any additional duties or projects as directed by the Company.
• Ensures the Group's Policies and Standards are maintained at all times, and that corporate initiatives are implemented.
• Ensures compliance with all relevant legislation.
• Works cooperatively with internal resources including Corporate office.
• Achieves Key Performance Indicator (KPI) as set and agreed to.
• To carry out any other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 5-7 years of experience in hotel management, with at least 3 years in a General Manager role.
• Proven financial management experience, including budgeting and forecasting.

Skills:

• Ability to lead, motivate, and manage a diverse team
• Commitment to delivering exceptional guest experiences
• Excellent verbal and written communication abilities to interact effectively with staff, guests, and stakeholders
• Strong analytical and critical thinking skills.