General Manager at Puma Energy

Job ID: R-007968

Main Purpose

• Provide leadership and direction to the country management team.
• Be fully accountable for all country operations as well as for the delivery of the financial business plans and KPIs.
• Create the conditions for sustainable, growth through developing and executing business plans.
• Be the visible PUMA representative for the market/ cluster for all external stakeholder interactions including government, vendors and media.
• Coordinate the market activities with LOB leads.
• Turn LOB policies and principles into workable market plans.
• Perform the role of assurance lead for HSE, legal and finance.
• Consolidate key market insight for both regulated and unregulated markets.
• Ensure that the customer is at the heart of everything that country/cluster teams do. Ensure all HSE, compliance and governance policies, principles and procedures are implemented and adhered to at all times.
• Role model the Puma Energy core values and ways of working.

Key Responsibilities

• Work with Regional teams to develop cluster / country specific plans to create and maintain competitive advantage within the Retail, B2B, Aviation, Bitumen and Lubricants markets to grow customer numbers to meet the financial targets and associated KPIs.
• Ensure that the country depot and transport operations are optimized and structured to effectively serve the needs and demands of the customers. [Review post Infrastructure carve out]
• Fully accountable for cluster/country profit and loss.
• Work with the Region Supply Chain teams to provide accurate demand forecasts that will continuously meet country customer needs.
• Create conditions with associated HSE and Legal policies and procedures to ensure compliance that the country/cluster is selling and operating both safely and legally at all times.
• Work with HR and Financial business partners to ensure associated policies and procedures are implemented and adhered to throughout the country’s business operations.
• Represent Puma Energy as the official country spokesperson when influencing customers, local governments, vendors, trade associations and dealing with the media.
• Act as the Puma Energy representative and work with local chief legal counsel on any legal cases, for or against the company.
• Proactively lead the business development within cluster/country to identify new opportunities and grow wallet share with existing customers.
• Create conditions for all country colleagues to personally, and professionally develop their skills and talents to maximise their impact and opportunities within the organisation.
• Optimise and continuously improve the cost of doing business from both a capital and revenue expenditure perspective. Creating the conditions that all colleagues invest and spend wisely to ensure that our customers can afford to do business with us.
• Be the custodian of all compliance and corporate governance policies, processes and procedures to ensure cluster/country adherence at all times.  
• To ensure exceptional implementation of Puma standards at all times across all lines of business. Influence new Global standards when gaps and new requirements are identified.

Requirements
Mandatory Education:

• Bachelor’s Degree or equivalent.

Advantageous Education:

• Post-graduate Degree in Operational Management or Business Administration.   

Experience: 

• 10 years’ experience working at a senior level within organisations that have portfolios that may include retail, aviation, lubricants and B2B operations.

Business Experience:

• Leading Part of a Commercial Organisation
• Track record of sustainable growth in Puma Energy’s related sectors
• Experience with dealing with financial statements. Profit & Loss, Balance Sheet and Cash-flow.
• Understanding of Entity and shareholding structures
• Integration following Mergers and Acquisitions
• Local Market Knowledge
• People people

Driving and Implementing Change Experience:

• Public speaking and presenting
• Learning from failure

Relationships Management Experience:

• Working with main board and executive committee level leaders
• External Stakeholder Management
• Working in a Matrix Organisation
• Experienced in selling, socializing ideas.
• JV Management

Skills:

• Bilingual (spoken and written): English + local language.
• High level of commercial and financial acumen.

Technical Competencies:  

• Risk Management
• Financial & Commercial Acumen
• Energy Industry Expertise
• Energy Sectors Expertise
• Business Plan Development / Implementation
• Stakeholder Management
• Successful Sales Techniques Understanding
• Technical knowledge of industry related technology
• Market Understanding
• Operations & HSSE Expertise

Leadership Competencies:

• Driving delivering results
• Customer and Partner Focused Innovation
• Instigating & Leading Change
• Peer Relationship
• Agility (Including cultural agility and dealing with cultural ambiguity)
• Inspiring Performance for Execution
• Aligning Business operations to Plans
• Building Effective Teams
• Accountability
• Judgement
• Influencing for Impact
• Authentic Collaboration & Stakeholder Management

Behavioural Competencies:
Results driven:

• Continuous performance improvement
• Making things happen

Problem-solving and decision making:

• Managing ambiguity
• Learning on the fly

Resilience and mental toughness:

• Overcoming obstacles
• Managing stress

Planning and organising:

• Ability to lead and execute multiple projects

Professionalism:

• Embracing change
• Acts in accordance with Values, Principles and standards
• Ability to work independently with irregular supervision
• Customer focus
• Agile
• Collaborating with others
• Communicate with clarity (Internally & externally. Written & oral)
• Customer Focus
• Collaboration
• Lead by Example
• Agility

Key Relationships and Department Overview
Key Relationships:

• Internal – Region / Country / Cluster teams (including Retail, Aviation, Lubricants and Bitumen), Global teams
• External – Key customers, Government authorities, Key vendors