Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
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The GM is to take the Company/Hotel forward providing vision, inspiration, and professionalism of the highest standard. Achieve maximization of profits and return on investment over the long term by the prudent and efficient use of resources.
To identify, plan and implement "acquisition and maintenance" marketing and sales strategies and activities to maximise occupancy, REVPAR and ARR.
Ensure the highest level of customer satisfaction and lowest rate of defection by building the hotel reputation and relationships, addressing complaints, and resolving problems in a positive manner.
To create, maintain and develop policies and strategies for the hotel, and ensure compliance of all legislation and company standard operating procedures. Manages and controls the budget, targets, cash and working capital effectively.
To seek out new ways to increase and develop business opportunities, new and additional products and to work towards maintaining the hotel’s competitive advantage.
To create and maintain an environment where all management and employees develop and excel, and employees are disciplined and rewarded.
Responsible for staff development and growth within as well as the successful running of all social economic development programmes and all environmental strategies is achieved.
Requirements
Education / Formal Training: Tertiary diploma / higher education in hospitality management or a two-year business degree or at least 10 years management experience within the hotel industry
Competency: Equivalent to grade 12 / A Levels – Excellent written English and copy-writing skills
Literacy: Skillful in art of writing to compose reports, correspondence, business letters
Numeracy: Excellent mathematic skills are required to be able to compile and analyze budgets and hotel figures
Language: Excellent communication skills in English Language – PR and interpersonal relations.
Physical: Well groomed, able to work long hours-professional in appearance.
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