General Manager at Elvaridah

Job Overview

• The General Manager will oversee the daily operations, financial performance, guest experience, and overall management of the shortlet apartment business.
• This role requires a blend of hospitality expertise, property management, sales/marketing skills, and operational excellence to ensure high occupancy rates, profitability, and superior guest satisfaction.

Key Responsibilities
Operations Management:

• Oversee day-to-day operations of all shortlet properties, ensuring apartments are well-maintained, clean, and guest-ready at all times.
• Develop and implement operational policies, SOPs, and checklists to maintain service quality.
• Supervise housekeeping, maintenance, and support staff to ensure timely service delivery.

Guest Relations:

• Ensure seamless guest experiences from booking to check-out.
• Handle guest complaints, feedback, and special requests promptly and professionally.
• Maintain high ratings across booking platforms (Airbnb, Booking.com, etc.).

Financial & Business Management:

• Drive revenue through pricing strategies, occupancy optimization, and cost management.
• Prepare and monitor budgets, financial reports, and KPIs (occupancy rate, revenue per available room, guest satisfaction scores, etc.).
• Manage vendor relationships, procurement, and service contracts.

Sales & Marketing:

• Develop marketing strategies to attract new guests and retain repeat clients.
• Manage online listings across multiple platforms, ensuring accuracy and competitiveness.
• Collaborate with digital marketers to boost visibility through social media, SEO, and ads.

Team Leadership:

• Recruit, train, and supervise team members including front desk, housekeeping, and maintenance staff.
• Provide leadership, coaching, and performance management to staff.
• Foster a customer-first culture across the organization.

Compliance & Safety:

• Ensure compliance with health, safety, and local regulatory requirements.
• Oversee security protocols for guest and property safety.

Key Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (Master’s is a plus).
• Minimum of 5+ years experience in hospitality, hotel management, serviced apartments, or shortlet operations.
• Strong understanding of property management systems, booking platforms (Airbnb, Booking.com, etc.), and hospitality trends.
• Proven leadership and team management skills.
• Excellent communication, problem-solving, and customer service abilities.
• Financial acumen and experience in budgeting and revenue management.
• Flexibility to work evenings, weekends, and holidays as required.