General Manager at Alan & Grant

Job Summary

• The General Manager (GM) is responsible for overseeing the overall operations of the smart card-making company, ensuring efficiency in production, quality control, business growth, and customer satisfaction.
• The GM will develop and implement strategic plans, manage resources, and drive profitability while maintaining high standards in operations, design, printing, and distribution processes.

Key Responsibilities
Business Strategy and Planning:

• Oversee business strategy planning
• Lead the development, execution and maintenance of sound business and operational planning systems, process and activities, including business continuity plan and project management systems.

Policies & Procedures:

• Oversee and refine B2B policies and procedures.
• Ensure policy register is updated and policies understood by wider staff team, with ample staff training and induction measures.

Legal:

• In conjunction with the production team, ensure the company is compliant with all relevant legislation.
• Oversee legislation compliance review annually with all the staff.

Quality Control & Customer Satisfaction Management:

• Advocate for excellence practice through the building and maintenance of strong networks within the organization.
• Maintain up to date knowledge and expertise relating to funding and compliance, and lead the organization’s engagement with key stakeholders.

HR, Organizational Structure, Health & Wellbeing:

• Lead the People and Culture (HR) function, including responsibility for HR policies and procedures, contracts, employment standards, payroll, recruitment and induction
• Lead and cultivate initiatives for retention of staff including wellbeing, professional development and flexible working.

Financial Management:

• With input from all key staff, notably the Executive Producer and Finance Manager, develop the annual operating budget.

Production & Operations Management:

• Oversee the end-to-end production of cards from design to final output.

Health, Safety & Risk Management:

• Oversee company H&S management & systems, working closely with the Production Manager and Senior Produce.

Sales and Marketing:

• Collaborate with the sales and marketing team to drive brand awareness and revenue growth.

Requirements

• Bachelor’s degree in Business Administration, Production Management, Printing Technology or related fields
• Minimum of 10 years of experience in manufacturing, preferably in the production or smart Printing company
• Strong leadership, Strategic planning, and problem-solving skills.
• Ability to re-structure and re-engineer processes from scratch
• Experience managing people as a coach
• Proficiency in production management, budgeting, and business management.
• Experience working in a Large Production company with digital or smart printing technologies is an advantage.