GDO Delivery Leader at Schneider Electric Nigeria

About the job

• We are seeking a high-performing, Nigeria-based professional who will be responsible for managing a team of delivery/ project execution specialists including Project Managers and Project and Service Engineers, as well as Project Administration and Support across Greenfield, Installed Base, new technologies and Segments with Systems / Hybrid solutions.
• A key interface between IA GDO and Country Operations (such as Sales, Commercial, Tendering etc) as well as wider IA GDO regional Delivery teams and global functions (GES, Operational Excellence, Finance etc) building a collaborative partnership to ensure best in class service for our customers across project execution and services.This position will drive delivery execution business transformations to achieve GDO vision, the ‘win’ strategy (competitiveness) and value proposition, as well as ensuring our team members are future ready in behaviours and expertise whilst exceeding the needs and satisfaction of our customers.

Primary responsibilities

• Drive Delivery (Projects and Service) for proactive interactions with Customers, proposing innovative ideas, pushing our wide solution portfolio and leveraging on established relationships to support and enhance Customer experience
• Simplify operating set-ups for an effective organization, driving a culture of innovation and cohesion to encourage people to be impactful and disruptive
• Utilize best-in-practice initiatives 
• Build trust and cohesion for successful matrix management
• Coordinate with wider teams to ensure the availability of project management and lead engineering profiles in anticipation of winning high probability complex opportunities
• Ensure effective utilization of EEC India and optimization of costs and efficiencies
• Ensure robust CCM and commercial understanding of teams, optimizing utilization and win ratio
• Deployment/ customization of Digital offers, encouraging an up-sell culture (via direct contact with customers)
• Aware of, and engaged with technical content including project execution methodology and supporting documents such as schedule, man hours, deliverable lists, technical clarifications and deviations
• Collaborate on the Risk Management and Commercial Review Process (Contracts & Approvals)
• Collaborate with Greenfield Tendering in preparation of the commercial content ie: BOM, GEET estimates, commercial clarifications, deviations and technical reviews in accordance with customer expectations of the solution offering
• Customer focused, take accountability for improving the customer experience during the execution phase, maintaining ongoing connections with the appropriate stakeholders on the customer side
• Drive the development, engagement and retention of our teams to ensure we are current and future ready

Competencies and skills

• Demonstrable success in commercial and business management including strategy, coupled with an innovative approach and enthusiasm for the capabilities of our technology
• Financial acumen and understanding of commercial contracts
• Capable of persuading/ influencing effectively, with ability to engage others to work collaboratively in a complex matrix environment
• Focused People Leader, supporting the growth and development of teams, recognizing and celebrating success, with a continuously learning mindset
• Comfortable with uncertainty, resilient and able to cope with pressure
• Ability to challenge professionally, creating scope for discussion and negotiation
• Proactive and transformational, pragmatic in approach and comfortable in making fast decisions, with calculated risks

Other

• Engineering (or similar) or equivalent business experience
• Fluency in English (oral and written), other languages are beneficial
• Culturally sensitive and globally aware with a willingness to travel/ visit customers and colleagues as well as team