Front Office Supervisor at Ziba Beach Resort

Years of Experience: Minimum 2 years in a supervisory role (front desk or reservations)
Schedule: 8:00am–6:00pm, 6 days a week
Benefits: HMO, One meal per day, Service charge, Communication allowance

Job Summary

Manages reservation activities, ensures accuracy, supports guest communication, and coordinates room availability.

Key Responsibilities

• Handle reservation inquiries, confirmations, and modifications.
• Document all bookings accurately.
• Communicate promptly with guests on rates and availability.
• Coordinate room readiness with front office and housekeeping.
• Resolve and escalate reservation issues as needed.
• Prepare reservation reports and occupancy forecasts.
• Maintain high service standards.

Competencies

• Written and verbal communication excellence
• Strong attention to detail
• Ability to work under pressure
• Team player
• Problem-solving ability
• Strong organization and multitasking skills