Front Office Personnel/Guest Service Agent at Precious Palm Royal Hotel

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

GUEST SERVICE AGENT DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Know the location and types of available rooms as well as the activities and services of the property.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms through your manager.
• Know cancellation procedures.
• Know how to use front office equipment.
• Process guest check-outs.
• Use proper telephone etiquette.
• Communicate services and amenities of the hotel to guests.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures. Should be aware of accident prevention policies/measures.
• Maintains the cleanliness and neatness of the front desk area.
• Ensure that guest, are given prompt and adequate attention.
• Act as public relation officer of the hotel.
• Maintain register of guest and visitors and report daily to your manager/supervisor.
• Ensure that guest room are checked immediately guest check out.
• Maintain a registered of equipment and items in the rooms.
• Ensure that every item needed by guest is promptly attended to.
• Received visitors into the hotel and ensure that prompt attention is giving to them.
• Prepare occupancy rate of guest on daily basis in a register and report thereon.
• Any other duties as may be assigned to you from time to time by management or your manager/supervisor.