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  • Posted: Nov 10, 2025
    Deadline: Not specified
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  • Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery. Our Vision is to transform Government and Private Sector Human Capital into value adding ...
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    Front Office Manager

    Job Summary

    • The Front Office Manager oversees the daily operations of the front office department, ensuring smooth guest check-in/check-out, excellent customer service, and efficient coordination among front office staff.
    • This role is key to creating a positive first and last impression for guests and maintaining high standards of hospitality and professionalism.

    Key Responsibilities

    • Supervise and manage all front office operations including reception, reservations, concierge, and guest services.
    • Ensure efficient check-in/check-out procedures and prompt, courteous guest service at all times.
    • Maintain high standards of customer service, promptly addressing and resolving guest complaints and inquiries.
    • Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage, etc.) to ensure seamless guest experience.
    • Train, supervise, and evaluate front office staff to maintain service excellence.
    • Prepare staff schedules and manage shift allocations to ensure adequate coverage.
    • Oversee room assignments, reservations, and occupancy reports.
    • Monitor room rates, availability, and revenue opportunities in collaboration with the sales and reservations team.
    • Ensure compliance with hotel policies, procedures, and standards.
    • Maintain accurate records of guest accounts, billing, and payments.
    • Generate daily, weekly, and monthly front office reports for management review.
    • Implement and promote up-selling techniques to maximize revenue.
    • Handle VIP guests, group check-ins, and special requests with discretion and professionalism.

    Qualifications and Skills

    • Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or related fields
    • Minimum of 5 years of experience in front office operations, preferably in a hotel environment.
    • Strong leadership, communication, and interpersonal skills.
    • Excellent organizational and multitasking abilities.
    • Proficiency in hotel management software (e.g., Opera PMS, Protel, or similar).
    • Good problem-solving and decision-making skills.
    • Customer-oriented mindset with a professional and welcoming demeanor.
    • Ability to work flexible schedules, including weekends and holidays.

    Key Competencies:

    • Guest Relations Management
    • Team Leadership & Training
    • Conflict Resolution
    • Attention to Detail
    • Time Management
    • Revenue Awareness
    • Professional Appearance and Demeanor.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CVs in PDF to: uhrconsultlimited2019@gmail.com using the job title as the subject of the email.

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