Front Office Manager (Imo State) at Mathills Services Limited

The Front Office Supervisor will oversee daily operations at the front desk to ensure seamless guest experiences. Acting as both a team leader and customer relations champion, this role involves supervising front office staff, coordinating with other departments, and maintaining operational standards.

Key Responsibilities

• Supervise and coordinate daily front office routines: check-ins, check-outs, guest inquiries, and reservations. 
• Train and manage front desk staff, scheduling shifts and ensuring continuous development. 
• Effectively handle guest complaints, special requests (including VIP), and resolve issues promptly. 
• Maintain high standards of service, ensuring the front desk is presentable and professional. 
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Manage reservation systems, allocations, and daily front desk reports. 
• Uphold hotel policies, security protocols, and SOP compliance. 

Qualifications & Skills

• Diploma (minimum) in Hospitality Management or related field; a bachelor’s degree preferred. 
• 1–3 years of experience in a front office or supervisory role within hospitality. 
• Strong communication, leadership, and problem-solving skills. 
• Proficiency with PMS systems (like Opera) and Microsoft Office. 
• Ability to work flexible shifts, weekends, and holidays