Front Desk Officer at The Learning Place School

Responsibilities
The responsibilities for the role are:

• Welcoming, receiving, signing in and dealing with staff, pupils, parents, school visitors and other stakeholders as appropriate
• Dissemination of information and enquires to relevant departments to action
• Actioning all enquires within specified time
• Share information broadly with administrators, teachers, and students’ families through emails, flyers or phone calls, ensuring that necessary information is properly transmitted.
• Managing the staff, pupil, parents and visitor school entry system
• Responsible for providing information on a variety of topics, including rules, disciplinary measures, and day-to-day operations of the school.
• Ensure presence at the welcome desk at all times
• Ensuring all tools required to respond to queries/parents are present and assessible especially with regards specials and extra-curricular activities.

Customer Service Duties:

• Responsible for all customer related correspondence
• Receiving calls from customers and parents and disseminating for action to relevant departments
• Up to date with all extra-curricular/specials activities to be able to respond to all enquires
• Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TLP process knowledge
• Work tirelessly towards ensuring all customer complaints are resolved
• Build and develop strong and positive relations with other heads of department
• Develop parent liaison and relationships ensuring that word of mouth comments is positive
• Positively represent the school at all times
• Provide focused and high quality of customer care at all times.
• Relate to all TLP/TLPC Customers and provide professional customer service always.
• Attend to parent issues and give prompt response, solutions and comfort always.

Admission Duties:

• Attend to Admissions enquiries, grant tours of the building and arrange play dates
• Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database
• Follow up on enquiries and set up Parents interview.
• Upload and update Enquiries/Admissions Database
• Arrange student Admission letter and Parents orientation sessions.
• Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery
• Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents.

Communication Duties:

• Operating the school’s main telephone in a professional manner, transferring calls, or taking and delivering messages as appropriate
• Managing the school’s main inbox, replying, forwarding messages and making
• appointments for staff as appropriate
• Managing the school’s public noticeboard, adding and removing content as needed

Requirements

• The ideal candidate should have a OND / HND, up to 3 years’ experience and be digitally savvy.