Front Desk Officer at Norsworthy Farms & Agro Allied Industries Limited

Job Description

• Answers incoming telephone calls, assists callers, takes messages, and provides information as required
• Maintains a register of calls received or complaints from customer received at the front desk
• Directs incoming calls/visitors as appropriate
• Maintains and updates an accurate register of incoming and outgoing mails and other forms of correspondence
• Registers, sorts and delivers incoming mails to appropriate staff and outgoing mails for dispatch
• Supervises the activities of other personnel e.g. cleaners and security
• Assists guests with issues and complaints, with empathy and a focus on guest satisfaction using supervisor support when necessary.

Job Summary

• To provide timely and professional attention to company’s visitors, clients, calls and office mails

Qualifications
Required:

• Minimum of HND / OND in Administration, Sciences, Social sciences or Humanities
• Minimum of two (2) years’ (with HND) and four (4) years (With OND) experience in a secretarial or front desk capacity in an organisation.