Front Desk Officer at Genesis Group

Job Summary

• The Front Desk Officer serves as the first point of contact for visitors, clients, and callers, ensuring a professional and welcoming experience while providing administrative support to maintain smooth office operations.

Key Responsibilities

• Greet visitors, clients, and guests warmly; direct them appropriately and maintain visitor logs.
• Answer, screen, and direct phone calls, emails, and inquiries promptly and professionally.
• Manage appointment scheduling, calendars, and meeting room bookings for staff.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Perform administrative tasks such as data entry, filing, photocopying, and office supply monitoring.
• Maintain a tidy and organized front desk area; report maintenance issues promptly.
• Assist with basic client support, event coordination, and other ad-hoc duties as needed.

Qualifications

• Bachelor's degree or HND in any related field (NYSC discharge certificate required).
• 1-2 years of experience in a front desk, receptionist, or customer service role, preferably in hospitality or services.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficiency in MS Office Suite, Google Workspace, and basic office equipment (printers, scanners).
• Strong organizational skills, multitasking ability, and attention to detail.
• Friendly, approachable personality with a customer-service focus.