Front Desk Officer at Gatimo Apparel

Responsibilities 

Office Management:

• Answer phones and warmly greet employees and clients.
• Manage meeting room and Library usage
• Responsible for the office appearance
• Help with the scheduling of meetings.
• Mail circulation to the appropriate offices.
• Monitor Staff movement during working hours (excluding lunchtime).
• Manage the entire client experience

Answering Enquiries and Research:

• Answer all incoming calls and inquiries
• Receive visitors and clients and ensure they are well received and treated courteously.
• Conduct online research as may be required for the office of the MD
• Receive all tenant complaints and forward them to the Admin Manager

Support Services:

• Relieve MDPA when not available or on leave.
• Reports to the Admin Manager any issue that affects job function and daily operations
• Provide a report on staff movement, attendance, and other admin activities

Admin Management Report:

• Weekly and Monthly visitor’s attendance report
• Weekly and Monthly reports on complaints received, closed out.
• Weekly and Monthly reports on calls, emails and inquiry statistics

Key Performance Indicators (KPI) for Appraiser:

• Welcoming guests
• General office duties
• Manage office cleaner
• Office maintenance
• Purchase office stationery and supplies.

Required Skills and Competencies

• Interested candidates should possess an OND qualification with 2 - 5 years work experience.
• Strong technical receptionist skills
• Ability to work independently.
• A brilliant communicator
• Exceptional time management
• A genius organizer.
• Dependability
• Outstanding interpersonal skills