Front Desk Officer at Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS)

Job Summary

He/she is the first point of contact with the KPs or any other person entering the OSS. She must be a KP community member and must:

• Greet all the entrant into the OSS.
• Register clients according to established protocols.  
• Assist Clients to complete all necessary forms and documentation.
• Ensure Clients information is accurate.
• inform Clients of medical office procedures and policy
• In liaison with the record unit maintain and manage client records
• Move Clients through appointments as scheduled.
• Answer incoming calls and deal with inquiries.
• Transfer calls as required.
• Schedule Clients appointments
• Deal with incoming and outgoing post
• Complete other clerical duties as assigned.
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean.
• Safeguard Clients privacy and confidentiality
• Ensure timely courier of retirement to ECEWS HQ

Minimum Recruitment Standard

• Degree in Nursing/Midwifery or bachelor’s degree in science, economics or related field and an Experience in HIV/AIDS Key Population program is an added advantage.
• Excellent command of English and preferably have experience in drafting documents such as proposals, reports, project plans and memos (additional language skills are an asset)
• Demonstrable project management and organizational skills appropriate for a highly multi-tasked environment
• Ability to work in a fast-paced environment and through telephone and e-mail.
• Excellent interpersonal communication and teamwork skills
• Familiarity with standard Office software (Word, Excel, Outlook)
• Previous responsibility managing project budgets will be an asset.
• Being a Nurse is an added advantage and Must be a KP community member.