Front Desk Officer at Euracare Multi-Specialist Hospital

We are seeking a courteous, well‑organized, and patient‑focused Front Desk Officer to join our hospital team. The ideal candidate will serve as the first point of contact for patients and visitors, ensuring a smooth and professional experience from registration to departure.

KEY RESPONSIBILITIES

• Warmly welcome patients, visitors, and families to the hospital.
• Manage patient registration, update records, and verify necessary documentation.
• Handle incoming calls, schedule appointments, and direct enquiries appropriately.
• Coordinate patient flow by guiding them to the appropriate departments.
• Maintain strict confidentiality of patient information at all times.
• Manage the reception area to ensure it is clean, organized, and patient‑friendly.
• Assist patients with filling forms, understanding procedures, and basic information.
• Receive and sort mail, deliveries, and internal communication.
• Collaborate with nurses, doctors, and administrative staff for seamless service delivery.
• Adhere to hospital policies, customer service standards, and safety protocols.

Qualifications & Requirements

• 2–3 years experience as a front desk officer, preferably in a hospital or healthcare facility.
• Strong communication skills and ability to interact professionally with patients.
• Knowledge of hospital processes, patient registration, or HMO procedures is an added advantage.
• Proficiency in Microsoft Office and basic computer operations.
• Ability to multitask, stay calm under pressure, and handle sensitive information with discretion.
• Neat appearance, empathy, and strong customer service orientation.