Front Desk Officer at Coronation Insurance Plc

Principal Duties & Responsibilities

• Customer Service: Provide exceptional customer service to clients, visitors, and employees, responding to inquiries and resolving issues in a professional and courteous manner.
• Reception Management: Manage the reception area, ensuring it is clean, organized, and welcoming.
• Communication: Answer and direct phone calls, respond to emails, and take messages as required.
• Administrative Tasks: Perform administrative tasks, such as data entry, filing, and record-keeping.
• Appointment Scheduling: Schedule appointments and meetings, ensuring that all necessary arrangements are made.
• Record Keeping: Maintain accurate and up-to-date records, including visitor logs and appointment schedules.
• Security: Ensure the security of the reception area, reporting any incidents or concerns to management.
• Other Duties: Perform other duties as required, such as ordering supplies, managing the mailroom, and providing support to other departments.

Educational Qualification and Experience

• Bachelor’s degree in office administration or related field.
• Minimum 4-5 years’ experience in a front desk or administrative role.

Skills and Competencies

• Excellent communication, multitasking and customer service skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office suite and other administrative software.
• Personal Qualities: Professional, courteous, and welcoming demeanor; ability to maintain confidentiality and handle sensitive information.
• High level of attention to detail and accuracy