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  • Posted: Sep 4, 2020
    Deadline: Oct 30, 2020
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    An indigenous human resource based company with a focus on providing professionally trained and vetted drivers to individuals and companies are currently recruiting
    Read more about this company

     

    Front Desk Officer

    Location: Ikeja, Lagos

    Job Brief

    • The ideal candidate will be responsible for having the first contact with clients or customers in the bank.

    Job Description

    • Ensure a clean/tidy, conducive and safe work environment (Banking Hall) for customers and staff at all times.
    • Ensure that all marketing material (fliers, products and service price list, souvenirs e.t.c) are available in the banking hall for clients.
    • Organize customers in queue in other to reduce waiting time as much as possible.
    • Welcome customers to the bank; communicating courteously with customers by telephone, email, and face to face.
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
    • Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
    • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
    • Organize, Sort and distribute incoming mail without delays.
    • Ensure that the branch telecommunication lines are adequately topped-up with airtime.
    • Be security conscious and pay attention to people coming and going through the reception doors and report any suspicious activity.
    • Conducive and tidy banking hall at all times.
    • Sound knowledge of the bank's products and services.
    • Highest standards of customer service at all times.
    • Excellent interpersonal and communication skills and a good sense of priorities.

    Job Requirements

    • Proven 2/3years work experience as a Receptionist, Front Office Representative or similar role
    • B.Sc. / HND in any relevant discipline and additional certification in Office Management is a plus
    • Fair tall female within the ages of 25-30
    • Preferred location-Island
    • Proficiency in Microsoft Office Suite
    • Hands-on experience with office equipment (e.g. fax machines and printers)
    • Professional attitude and appearance
    • Solid written and verbal communication skills
    • Ability to be resourceful and proactive when issues arise
    • Excellent organizational skills
    • Multitasking and time-management skills, with the ability to prioritize tasks
    • Customer service attitude

     

    Interested and qualified candidates should send their CV to: avanthalogen18@gmail.com using "the job title" as subject of the email.

    Method of Application

    Send your application to avanthalogen18@gmail.com

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