Front Desk Manager at Phase3 Telecom

Role Summary

• As the first point of contact for Phase3, the front office manager must ensure provision of first class customer service to clients and visitors of Phase 3 whilst providing administrative support across the organization.

Key Responsibilities

• Maintain filing and record keeping system for the CA department.
• Distribute stationery items and supply same to departments as needs arise.
• Create a welcoming ambiance ensuring visitors are comfortable and promptly attended to by relevant officers.
• Ensure smooth running of operations at the front office working smartly to avoid overcrowding the front area.
• Maintain a courteous cordiality with clients/suppliers and visitors to the Company.
• Where necessary, assign office assistants to escort visitors to relevant offices.
• Ensure general telephone inquiries are answered courteously and professionally; promptly directing inquiries and phone calls to appropriate personnel.
• Liaise with relevant staff and travel agents where need be to arrange official travels outside the head-office.
• Make Hotel bookings or alternative accommodation arrangement for guests and visitors of Phase3 Telecom.
• Receive incoming mail correspondence and ensure prompt distribution of same through the office assistants.
• Ensure prompt distributions of daily newspapers to relevant departments.
• Any other tasks as may be assigned by HCA.

Requirements
Academic and Education Background:

• ND / HND in Administration or any other discipline

Experience:

• 1 years' experience in customer service or a related discipline

Knowledge & Skills:

• Great interpersonal skills and customer-centricism
• Excellent time management skills and ability to multi-task and prioritise work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organisational and planning skills
• Proficiency in MS Office