Front Desk Customer Service Officer at Uniccon Group

Job Summary

• The Customer Experience and Service Officer is the first point of contact for clients and visitors.
• The role is responsible for delivering excellent customer service, managing front-desk operations, handling customer inquiries, and ensuring a professional brand image for the company.
• The officer will also support basic administrative and customer support functions in a fast-paced ICT environment.

Key Responsibilities
Front Desk & Client Relations:

• Serve as the first point of contact for walk-in clients, visitors, and partners.
• Welcome and attend to customers courteously and professionally.
• Direct visitors to the appropriate departments or personnel.
• Maintain a clean, organized, and professional front desk environment.

Customer Service & Support:

• Respond to customer inquiries via phone calls, emails, and in-person visits.
• Log customer complaints, requests, and feedback accurately.
• Escalate technical or service issues to the appropriate internal teams.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain customer service records and interaction logs.

Administrative Support:

• Manage incoming and outgoing correspondence.
• Schedule appointments and manage meeting calendars.
• Maintain front office documentation and filing systems.
• Support basic data entry and reporting tasks.
• Assist with office coordination and customer communications.

Brand & Image Management:

• Represent the company’s brand values and professionalism at all times.
• Ensure customers have a positive first impression of the company.
• Communicate clearly and confidently about company products and services.

Required Qualifications

• Minimum of OND/HND/BSc in Business Administration, Mass Communication, Marketing, or related discipline.
• Minimum of 3 years proven experience in a customer service or front desk role (preferably in an ICT or service-based company).
• Strong verbal and written communication skills in English.
• Good computer literacy (MS Office, email systems, basic CRM tools).

Required Skills & Competencies:

• Excellent customer service and interpersonal skills.
• Professional appearance and confident demeanor.
• Strong problem-solving and conflict-handling ability.
• Good organizational and multitasking skills.
• Ability to work under pressure in a fast-paced environment.
• High level of integrity, discretion, and reliability.
• Basic understanding of ICT products and services is an advantage.

Personal Attributes:

• Polite, friendly, and emotionally intelligent.
• Smart, well-presented, and articulate.
• Proactive and customer-focused mindset.
• Team-oriented with a positive attitude.

Working Conditions:

• Full-time, office-based role.
• May require occasional weekend or extended hours depending on operational needs.

Remuneration

• Competitive salary based on experience and qualifications.
• Benefits: (Insert applicable benefits – health insurance, pension, leave, etc.).