Front Desk/Customer Service Officer at Baqwetu Coaching & Consulting

About the Role:

We are seeking a personable and customer-focused Front Desk/Customer Service Officer to be the first point of contact for our valued customers and stakeholders. The Front Desk/Customer Service Officer plays a crucial role in maintaining the office's professional image and ensuring a welcoming environment for visitors and employees as well as providing outstanding customer service.

Key Responsibilities

• Greet and welcome visitors in a professional and courteous manner.
• Direct visitors to the appropriate person or department.
• Ensure compliance with security and visitor policies.
• Receive, sort, and distribute incoming mail and packages.
• Assist in scheduling appointments and meetings.
• Manage conference room reservations as needed.
• Monitor office security and manage access through the front desk to the rest of the offices.
• Assist visitors, clients, and employees with inquiries, providing information and assistance.
• Handle and resolve customer complaints or issues promptly and professionally.

Qualifications

• Bachelor’s Degree or HND is required; additional qualifications will be a plus.
• 1 - 3 years relevant work experience.
• Proven experience as a front desk officer, customer service or relevant position.
• Proficiency in using office equipment, including a multi-line phone system.
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Customer service orientation.
• Professional appearance and demeanor.