Front Desk & Admin Officer at Pivotage Consulting

URGENT VACANCY

 Pivotage Consulting - Our client, A conventional in the hospitality industry with a boutique style and luxury property designed with exclusive and affordable rooms and suites for discerning guest, offers fine dinning in an elegant surrounding while the secure location ensured peace and quiet from the surrounding is looking to engage a Front Desk &Admin Officer.

FDA/1412/LF

Job Title: Front Desk Admin Officer          
Location: Ikeja

Years of Experience: 2

Job Summary

We are looking to hire an experienced Front Desk Admin officer who work in the reception area of the organization and interface with customers and public on a day- to day basis. You will be responsible for greeting guests, data entry, booking appointments, answering customer calls and queries, managing schedules, handling business correspondence.

JOB RESPONSIBILITIES.

• Responsible for performing all check-in and Check-out tasks
• Responsible for welcoming guests upon arrival and assigning them their rooms.
• Provide information about our hotel, available rooms, rates and amenities
• Ensuring that the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Responsible for informing clients about payment methods and verify their credit card data
• Responsible for redirecting phone calls to the appropriate department and take down messages.
• Responsible for liaising with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Ensure to maintain updated records of bookings and payment.
• Responsible for upselling additional facilities and services, when appropriate
• Responsible for confirming group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

JOB REQUIREMENTS

• Candidate having educational background in hotel management is a plus
• Possess 2+ years’ experience as a Hotel Front Desk Agent, Receptionist or similar role
• Have experience with hotel reservations software like Cloudbeds and RoomKeyPMS
• Have a good understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills