Fraud Analyst at M-KOPA

This role enables you to work directly with the global fraud analytical team in catering to the end-to-end analytical needs of the in-country fraud team. You will have the chance to work with cross-functional teams and leverage state-of-the-art tools (Notion, Looker, PowerBI, SQL and many others) and be expected to manage communication with the fraud manager regularly. 

You will report to the fraud manager.

Responsibilities

• Proactively monitor fraud analytics dashboards and trends, to uncover possible fraud cases warranting investigation. 
• Conduct due diligence and process all fraud tickets from the Fresh desk with complete accuracy. 
• Investigate fraud leads from POC model, AWI model and FSR model. 
• Processing, documenting, and dispositioning fraud good leads accurately on the fraud SharePoint tracker to give strategic visibility to Management. 
• Sanction DSRs and other Sales Force Members for misconduct in line with the company’s Fraud Risk Management Policy and refer officers to HR disciplinary. 
•  Conduct sales KYC fidelity audit and provide weekly reports to Management while flagging infractions to their respective stakeholders for remediation. 
• Provide actionable weekly fraudulent Seller risk reports to the leadership team. 
• Assign and prioritize cases to Fraud Investigators that require field investigations 
• Occasionally support the team for field investigations and taking appearances for legal proceedings on behalf of the company in court. 
• Contribute to the creation of fraud rules by providing analytical data to support decisions. 
• Provide analysis, reporting, insights, and communications regarding the prevalence of fraud. 
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.  
• Send reports on daily ticket resolution and audits.  
• Prepare monthly field plan on behalf of the fraud team for field investigations. 
• Regularly monitor sales agents’ performance regarding credit metrics and fraud indicators  
• Conduct disciplinary investigations and measures as per fraud policies. 
• Respond to all fraud inquiries and leads provided within stipulated timelines. 
• Maintain a high standard of accurate fraud data  
• Support the team on the closure of all fraud cases within stipulated timelines. 
• Report regularly and clearly on fraud and sales team discipline trends 
• Support the fraud team in effecting DSR suspensions and provide insights on appropriate team disciplinary measures as stipulated by the policy. 
• Liaise with other departments to ensure that actions are appropriately carried out to execute key initiatives to reduce risk and improve accountability. 

Requirements and Qualification

• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises. 
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders. 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, etc 
• Strong attention to detail and accuracy to factor every piece of information in the investigation of cases is required.  
• A goal-oriented individual with a strong focus on completing tasks and producing high-quality results within a fast-paced environment. 
• Ability to work in a team-oriented environment as well as the ability to collaborate with other professionals relevant in performing the job successfully. 
• Must be comfortable with analyzing and synthesizing large data sets and require the ability to work independently and make complex investigative decisions 
• Bachelors or Masters’ degree in Finance, Business Management, Business Administration or any relevant discipline.  
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). 
• At least two (2) years’ of work experience in the same or related role