Flight Ticketing and Reservation Officer at Aeroport Travels and Tours Limited (ATTL)

Responsibilities

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Providing quotations on tour packages to customers.

Requirements

• HND / OND / NCE / SSCE qualification
• Have minimum 4 years experience in similar position
• Proficiency with Local and International Ticketing Software
• Excellent knowledge of travelling software (computer reservations systems, GDS systems and e-travel).
• Practical experience with Amadeus, and Galileo platforms.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Data entry experience.