FINCA Nigeria Teller at FINCA International

Job Summary

• FINCA Nigeria recruits ND Holders for Teller position.
• The Teller position reports to the Branch Operations Supervisor and the Head Teller and will be responsible with collection of customer’s deposits and pay out of customer’s withdrawal and delivering superior customer experience in the process.

Essential Duties and Responsibilities

• Provide warmth reception to all customer that enters the bank.
• Provide required information on all FINCA products and services to customers
• Direct customers to the relevant officers/offices.
• Process customer’s transaction (deposits and withdrawals) in a timely and effective manner. Ensuring zero error.
• Handle customer’s complaints and queries promptly and escalate if need be.
• Ensures an orderly banking hall, where customers queues properly.

Qualifications

• National Diploma in related field.
• Fluency in English Language required.
• Proficiency with computer and Microsoft Office Word, Excel and PowerPoint.
• Good with figures and handling of cash.

Critical Competencies

• Ethics - Treats people with respect; Keeps commitments; Inspire the trust of others; Upholds organizational values.
• Problem Solving - Identify and resolves problems in a timely manner
• Oral Communication - Speaks clearly and persuasively in positive or negative situations listens and gets clarification, responds well to questions.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time.
• Planning and Organizing: Prioritizes and plans work activities; Uses time effectively.
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibilities for own actions; Follows through on commitments.
• Quantity: Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctually: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Candidates Profile:

• Effective in communication.
• Willingness to work in any of FINCA Nigeria location.
• Candidate must demonstrate strong organizational skills and ability to handle cash effectively.
• Strong fit to FINCA’s desired corporate culture and values; and commitment to promoting FINCA’s Mission and Values.
• Particularly, candidate must demonstrate high transparency and integrity.