Field Support Officer at Getpayed Technology Solutions Ltd

Base Salary: ₦100,000

Additional Benefits

• Transport allowance- 30k
• Airtime allowance -5k
• Commissions on merchant acquisition
• Retention and performance bonuses
• Training and career development

Role Summary

The Field Growth Officer / Field Support Officer will be responsible for supporting deployed POS terminals, improving merchant retention, and ensuring optimal terminal performance across
assigned territories. This role combines mostly operations support, relationship management and field sales in some instances to grow and stabilize GetPayed’s POS network. 

Key Responsibilities

Merchant Support & Retention

• Provide timely, on-field and remote support to assigned merchants and agents for device-related and transaction-related issues. 
• Serve as the first point of contact for merchants within assigned regions. 
•  Proactively engage merchants to reduce churn and improve terminal utilization. 
• Educate merchants on best practices to increase transaction volumes. 

Performance Monitoring & Optimization

• Monitor assigned terminals using the transaction and terminal dashboard.
• Track transaction volumes, uptime, and inactivity trends.
• Identify underperforming or dormant terminals and take corrective actions. 

Field Operations & Reporting

• Conduct routine field visits to merchant locations. 
• Submit weekly activity, support, and performance reports. 
• Escalate unresolved issues within defined SLA timelines. 

Merchant & Agent Acquisition

• Source, onboard, and activate new merchants and POS agents. 
• Conduct KYC, documentation, and activation processes. 
• Support terminal deployment and go-live activities. 

Team Collaboration & Continuous Learning

• Participate in weekly team syncs and monthly training workshops. 
• Complete required LMS and product training programs. 
• Share field insights and best practices with the broader team.

Requirements

• Minimum of OND in any related field. 
• Must reside within assigned operational locations. 
• Strong communication, interpersonal, and basic sales/marketing skills. 
• High field mobility and willingness to support merchants on-site. 
• Basic smartphone and app usage proficiency. 
• Willingness to learn, adapt, and contribute to business growth. 

What Success Looks Like (KPIs)

• Increased transaction volume across assigned terminals
• Reduced merchant churn in assigned territory
• Faster issue resolution times
• Consistent new merchant and agent acquisition
• Improved terminal uptime and activity levels